Customer Success Story · Retail

A slice of paradise that never misses a call.

Coco's Wealth of Health is a much-loved Maroubra organic health-food store. When every customer enquiry and phone order matters, owner Marie-Claire Coco runs the store on Uniden Voice Over Cloud, so the team can make and take calls from the floor, the back office or the road, all from the one business number.

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Marie-Claire Coco, owner of Coco's Wealth of Health

Marie-Claire “Coco” · Owner, Coco's Wealth of Health
Maroubra, NSW

▶ Watch: "A business phone system you can rely on" · Coco's on Uniden Voice

SMS customers

back-in-stock customer alerts

Synced POS

know who's calling before you answer

On the road

as the shop, not your mobile

Support

Australian built, hosted & supported

The business

A wellness store built on real human connection

Founded by Marie-Claire Coco in 2014, Coco's Wealth of Health grew from a feeling that something was missing in the local health space, into a Maroubra hotspot with thousands of natural, organic and hard-to-find grocery lines, and a calm, welcoming "slice of paradise" the community keeps coming back to.

That connection doesn't stop at the front door. Customers call to check stock, place orders, and ask the questions only a trusted local store can answer. For a small, hands-on team, every one of those calls is a relationship, and a sale, worth protecting.

"You are seen and heard", and now so is every caller.

At a glance

BusinessCoco's Wealth of Health
IndustryOrganic retail & wellness
LocationMaroubra, Sydney NSW
TeamSmall, customer-facing
SolutionUniden Voice Over Cloud
Websitewealthofhealth.com.au

The challenge & the switch

A busy shop floor shouldn't mean a ringing, unanswered phone

In a hands-on retail store, the team is helping the customer in front of them, which is exactly when the phone rings. Missed calls are missed orders, missed enquiries and missed relationships.

Before

The everyday retail squeeze

✕ Owner tied to the desk, hard to take store calls while travelling or working from home
✕ Using a personal mobile number for shop calls
✕ "Sorry, we're out of stock" calls with no easy way to follow the customer up
✕ No idea which customer was calling until you picked up the phone

With Uniden Voice

Every opportunity captured

✓ Make and take calls from home, on the road or in store, and dial out as the shop number
✓ One tap captures the customer and the product they want, then auto-alerts them when it's back in stock
✓ Synced to the point of sale, so staff see who's calling before they answer
✓ Desktop app for internal team chat and customer SMS, with Google opening hours auto-synced

Why Uniden Voice fit Coco's

Big-business phone power, sized for a local store

Coco's didn't need a switchboard or an IT department. They needed a phone system that just works, answers, and grows with them.

One-tap back-in-stock alerts

When a product's out, one tap captures the customer's details and the item they're after, then automatically notifies them the moment it's back in stock.

Know who's calling

The phone system syncs with the store's point of sale, so the team can identify the customer the moment the shop phone rings.

Dial out as the shop, anywhere

Marie-Claire works remotely, travels and works from home, making and taking store calls on the road, and dialling out as the shop number instead of her personal mobile.

Synced with Google hours

Uniden Voice automatically syncs with the store's Google business hours, so the phone always knows when Coco's is open, no double-handling.

Team chat + customer SMS

The desktop app keeps staff talking internally and lets the store message customers by SMS, all from the one screen behind the counter.

Australia's #1 AI phone system

Built, hosted and supported in Australia on Uniden's trusted hardware, helping businesses increase efficiency and improve customer service.

See it in action

The story, in their words

Three short films on how Uniden Voice Over Cloud keeps Coco's, and Australian retail, connected to every customer.

Leading Australian retail with smart AI phone systems

See the one-tap flow in action at Coco's: capture the customer and the product they're after, then automatically notify them the moment it's back in stock. Australia's #1 AI business phone system, helping retailers lift efficiency and customer service.

▶ Short

Demand better phone systems

Grow your business with Uniden Voice Over Cloud.

The platform Coco's runs on

One clean app, every device, every channel

Calls, AI call summaries, team chat and business SMS, all in Uniden's own apps for desktop and mobile, backed by the reliable EVOC2 desk handset.

Uniden Voice desktop app showing recent calls and an AI transcription summary

Desktop app · AI call summaries

Team chat

Mobile dialler

Uniden Voice mobile incoming call screen

Calls on the go

EVOC2 HD handset

Uniden's reliable desk phone, with crystal-clear HD audio, a full-colour display and programmable keys behind every call.

“

Uniden gives me the flexibility to work remotely. On the road I can make and take calls and dial out as the shop, not my mobile. I highly recommend it, especially for small business.

Marie-Claire “Coco”

Owner · Coco's Wealth of Health, Maroubra

Run your business like Coco's does

One-tap back-in-stock alerts, caller ID from your point of sale, and the freedom to take store calls anywhere, on Australia's #1 AI business phone system. Visit Uniden Voice Over Cloud today and book your free demo.