Five vendors built your phone system. That is the problem.
A business phone system usually involves a hardware vendor, a software provider, a PBX host, a telco and a technician. Six pages on what that costs you, and what changes when one Australian company owns the handset, the apps, the platform, the numbers, the internet and the AI.
The argument
The complex puzzle, and what it costs to keep solving it
This is the case the paper makes, in short. Read the six pages for the detail, the case study and the numbers.
The usual way
Five parties, one phone system
Getting a business phone system in place typically means coordinating at least five separate companies.
Hardware vendor
Software provider
PBX host
Telco
Technician
- Compatibility problems and communication breakdowns between the parties.
- Longer timelines, higher costs, and more ways for the build to fail.
- When something breaks, working out whose fault it is takes longer than the fix.
- Equipment, software licences, installation fees and maintenance, all billed separately.
The Uniden way
One company, end to end
Uniden designs the handsets, the apps and the cloud platform together, and supplies the numbers, the internet and the AI alongside them.
- One supplier, one bill, one point of contact. No finger pointing, because there is nobody else to point at.
- It configures itself. No VoIP or SIP settings to enter. Plug the handset in and it comes up on your account.
- Australian end to end. Australian designed hardware, Australian hosted platform, Australian support and an Australian voiced AI.
- Scales from three users to a thousand sites without changing platform.
What is inside
Six pages, and what each of them covers
So you know whether it is worth ten minutes before you open it.
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Page1
Why Uniden is doing this at all
The short version of a fifty year history: the world's largest manufacturer of wireless communication products, the first cordless phone with voice scramble security, and the first to bring Voice over Cloud to the Australian business market.
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Page2
One platform, every way your team works
Handsets, apps, cloud PBX, numbers, nbn and AI voice agents as a single managed service, with the full list of what is included as standard rather than as an upsell.
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Page3
Vocky AI, and the four agents that ship pre trained
An Australian voiced AI agent built into every account. Upload your FAQs, catalogue, trading hours and booking rules and it is live in under a minute, with every conversation transcribed and logged. Four agents come ready to deploy.
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Page4
The hardware, the apps and the portal
What is actually in the EVOC2 handset, what the desktop and mobile apps do, and what you can run yourself from the portal, from porting numbers to onboarding staff to live wallboards on a TV.
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Page5
Case study: 130 stores on one cloud
How Inspirations Paint replaced a mix of telcos, PBXs and ordering channels across 130 stores with one platform, AI voice ordering trained on their own catalogue, and centrally managed nbn at every site. Includes the before and after.
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Page6
The network underneath, and the continuity story
Direct interconnects to the Australian fixed and mobile networks, fibre that peers with the big content providers, Australian datacentres, and what actually happens to your calls when a connection drops.
Page 5, in numbers
130 stores. One cloud. Zero missed orders.
Inspirations Paint was running multiple telcos, PBX vendors and nbn providers across 130 stores, losing orders to busy signals at peak and with no single view of what was happening. Here is where they landed.
- 0%Call abandonment with AI ordering
- 130Stores on one managed platform
- 4hrnbn fault SLA, at every site
- 1Vendor, handset to exchange
The download
Take it away and read it properly
It is written to be handed to whoever signs off the decision, so it covers the commercial argument as well as the technical one.
- The vendor complexity argument, with the costs it creates set out plainly.
- A real customer at scale, with the problems they had and the numbers afterwards.
- What is included as standard, so you can hold it against another provider's quote.
- The network and continuity detail your IT person will ask about.
No form, no email address, no follow up call you did not ask for. The link opens the PDF. If you want to talk afterwards, that is your decision to make.
- Prefer the short version? The feature list is the same information without the argument.
- Want the technical manual? The knowledge base is public, and it is what our support team uses.
- Want the price? The pricing pages are public too, with no quote request in the way.
- Want to see it running? A demo takes about twenty minutes and uses your own numbers and hours.
Before you download
Questions about the paper itself
Do I have to give you my email address?
No. The button opens the PDF directly. We would rather you read it and come to us than trade a download for your contact details and a phone call you were not expecting.
Who is it written for?
The person who has to justify the decision. It covers the commercial side, which is what a business owner or an operations manager cares about, and the network and continuity side, which is what an IT manager will ask about. You can hand it to either without an explanation.
Is it a sales brochure or a white paper?
Honestly, it is both. Pages one to four make the case for a single vendor and set out what is included. Page five is a real customer at 130 sites with their actual problems and results. Page six is the network detail. It is our own document about our own product, so read it that way, and hold it up against a competitor's quote rather than taking it on trust.
How current is it?
It is the 2026 edition. The AI section in particular moves quickly, so if you are reading this a long way into the year, the feature list and the knowledge base are updated continuously and will be ahead of the PDF.
Can I share it with my team or my accountant?
Please do. That is what it is for. Send the file or send them this page, whichever is easier.
I want more detail than six pages.
Then skip the paper. The knowledge base has the full setup documentation, the developer API reference and the webhook guides, all public. For how routing works in practice, the call flows page walks through a worked example, including location based routing and AI agents.
What if I just want to talk to someone?
Call 1300 881 662, Monday to Friday between 9am and 5pm AEST, and you will get an Australian team. Or book a demo and we will show you the portal, the handset and the apps against your own situation.
Get started
Read it first. Then decide whether we are worth a phone call.
Six pages, no form, no obligation. Everything else on this site is public too, including the pricing and the technical documentation.