Optimize Call Flows with Uniden Voice Over Cloud

Create smart call flows that work for your business

With our user-friendly interface that empowers users, even those without extensive technical expertise, to design and implement sophisticated call flows. You can adapt your call flows to meet the evolving needs of your business without the need for complex programming.

Key Features for smart call flows

Interactive Voice Response

Impress your callers with a professionally crafted IVR system. Easily design menus that direct callers to the right department or provide self-service options, reducing wait times and increasing customer satisfaction.

Time-Based Routing

Customise call flows based on the time of day, day of the week, or even holidays. Ensure that calls are handled differently during peak hours, after business hours, or during specific events, optimising resource allocation.

Call Recording

Enable call recording features within your call flows for quality assurance, training purposes, or compliance requirements. Easily retrieve and review recorded calls to improve customer interactions and employee performance.

Implementing streamlined call flows within your business communication system can significantly enhance productivity by creating a structured and efficient framework for managing incoming and outgoing calls.

Instead of a chaotic and un-organized call management system, well-designed call flows ensure that each call is directed appropriately, resulting in improved operational efficiency. When calls are routed through a carefully planned call flow, employees can focus on their specific roles and responsibilities without the distraction of handling irrelevant or unrelated calls.

For instance, an automated call distribution system can efficiently direct customer inquiries to the right department or individual, reducing the need for constant redirection and minimising time wasted on irrelevant calls. Furthermore, personalised greetings and interactive voice response (IVR) systems incorporated into call flows can provide callers with the necessary information or assistance without human intervention, freeing up staff to handle more complex tasks. This not only expedites the resolution of common queries but also allows your team to dedicate their expertise to more critical issues.

The ability to queue calls effectively ensures that customers don't experience long wait times and are directed to the next available representative promptly.

By managing call flows in this way, businesses can enhance customer satisfaction, as customers feel their time is valued, and employees can engage with clients in a more focused and attentive manner. Additionally, features like voicemail-to-email further contribute to increased productivity by enabling staff to access and respond to voicemails efficiently, even when they are away from their desks.

This ensures that important messages are addressed promptly, reducing the risk of miscommunication or delayed responses. In essence, well-designed call flows not only improve the overall customer experience but also empower employees to operate more efficiently, reducing unnecessary interruptions, improving response times, and allowing for a more productive and focused work environment.

See for yourself, a smarter way to communicate, explained in just 90 seconds

Because who has time for a four-hour PowerPoint presentation anyway.

Call Queuing

Never miss another call and reduce customer waiting times with easy to configure strategies and personalised greetings.

Voice-Mail to Email

Stay on top of business when you can’t talk by having voicemails emailed to your inbox as an audio file.

SMS Messages

Enhance your campaign or customer service with SMS messaging with one-way or two-way text messages.

Ai Text to Speech

Convert written text into natural-sounding audio in a variety of languages and voices for your greetings and menus.

Music on Hold

Promote your business by playing a customised message when customers are on hold or play your own music tunes.

1300 / 1800 Numbers

1300 numbers enable your customers to call your business from anywhere nationwide for the cost of a local call.

1800 numbers allow customers to call toll-free nationwide.

See more features

Questions & Answers

1. What is Uniden Voice Over Cloud?

Uniden Voice Over Cloud is a cloud-based communication solution that provides businesses with advanced voice services, combining hardware and software for a seamless experience and unlike traditional PBX systems Voice Over Cloud operates in the cloud, offering much lower cost, greater flexibility, scalability, and a rich set of features.

2. Is Uniden Voice Over Cloud suitable for businesses of all sizes?

Yes, Uniden Voice Over Cloud is designed to scale, making it suitable for small businesses with 1-3 staff, mid-sized 8-20 staff as well as enterprise customers including large corporations and Goverments with 1000+ staff.

3. Can I keep my existing phone numbers when switching to Uniden Voice Over Cloud?

Yes, Uniden supports number portability, allowing you to keep your existing phone numbers for a seamless transition.

4. What kind of hardware is required for Uniden Voice Over Cloud?

Uniden provides hardware solutions tailored for its cloud service, ensuring compatibility, reliability, and optimal performance, however you do not need to buy any hardware to use Voice over Cloud with our Free Android, iOS and PC apps you can start calling today.

5. Can I integrate Uniden Voice Over Cloud with other business applications?

Yes, Uniden Voice Over Cloud offers integration capabilities, allowing seamless connectivity with CRM systems, email, and other essential business tools. - Find our more here.

6. What happens if there is an internet outage?

With Uniden Voice Over Cloud, your business stays connected. Even during internet outages, our mobile app ensures uninterrupted communication with direct routing to your mobile device.

7. How does Uniden Voice Over Cloud contribute to Australian businesses?

Uniden Voice Over Cloud is designed and built in Australia, catering specifically to the needs of Australian businesses, offering local support and a solution attuned to the local business environment.

Have any questions? Get in Touch