Buy PBX phone system

Overcome the challenges faced when you buy a PBX phone system

There are many challenges faced when buying a new cloud-based PBX system and understanding what they are and how to solve them can go a long way.

With the global VoIP service market expected to increase to USD 102.5 billion by 2026, businesses are making the switch to cloud-based phone systems with PBX phone systems offering better opportunities to streamline business communications. However, the process of selecting and acquiring the right PBX system can come with a set of unique challenges.


Understanding these challenges when planning to buy a PBX phone system can help you select the right solution and improve your communication capabilities. Whether you’re trying to replace an outdated system or looking for a new PBX system, having the right knowledge to make an informed decision that aligns with your business goals is important.


The VoIP phone price you pay for your new system should be a wise investment that stays with your business throughout its future and knowing how to successfully navigate the challenges when you’re planning to buy a PBX phone system may help you in the long run.


VoIP service market expected

Challenges you may face if you’re planning to buy a PBX phone system

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Navigating multiple options

The PBX market offers a range of solutions when it comes to cloud-based phone systems. From phone systems that promote scalability to cost efficiency, there are many options in the market and it can be easy to get lost in the noise. If you don’t have a clear idea about the features and how they help your business, you could be wasting money on a system that doesn’t improve your operations.

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Managing the transition process

Implementing a new phone system into your business operations can be highly disruptive and hinder operations if the switch isn’t handled properly. These disruptions could be caused by system downtime and the time needed to address migration and training requirements. Speaking to prospective VoIP phone providers before purchasing can help you understand which system offers the smoothest transition.

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Budgeting and cost management

Depending on the PBX system you’re considering, you could be looking at varying upfront and recurring costs including hardware, software licences, maintenance, and setup. You may find some VoIP phone solutions don’t always align with your budget. Keeping a close eye on your finances and how a new system could offer you long-term financial benefits could help you make the right decision.

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Vendor reliability and support

The reliability and responsiveness of your PBX provider make a huge impact on your implementation and ongoing operations. Some providers may offer you many features but fail to deliver on their promise of improved business communications. This is why you need to consider vendor reliability and support so that you can get quick assistance and timely updates or upgrades as and when you need them.

Overcoming challenges when planning to buy a PBX phone system

Doing your due diligence
Doing your due diligence

Conduct thorough research and compare options from reputable providers to find the best solution for your business.

Assessing your infrastructure
Assessing your infrastructure

Before you purchase, assess your existing infrastructure and ensure that it’s compatible with your chosen system.

Developing a setup plan
Developing a setup plan

From training staff to managing your transition period, develop an implementation plan to ensure a smooth transition.

Considering integrations
Considering integrations

Integrating your existing tools into a compatible phone system can help you upgrade without compromising workflows.

Assessing scalability
Assessing scalability

Consider your scalability options and how you can accommodate business growth through evolving communication needs.

Overcome business communication obstacles with Uniden

At Uniden, we have an in-depth understanding of the needs of Australian businesses. We use these insights to offer our clients leading cloud-based phone systems that streamline communication processes and improve employee and customer experience.


Explore our 40+ free features and find out why we’re Australia’s smartest cloud-based business phone system.



Experience the benefits of cutting-edge PBX phone systems with Uniden

Don’t let business communication challenges affect your growth. Speak to our team of cloud-based phone system experts for more information.

Frequently asked questions

1. Why should a small business invest in a PBX phone system?

PBX systems offer numerous benefits for small businesses, including improved customer service, enhanced collaboration, scalability, cost savings, and increased professionalism. By streamlining communication processes, businesses can boost productivity, enhance customer experiences, and gain a competitive edge.

2. What are the differences between on-premises and cloud-based PBX systems?

On-premises PBX systems require businesses to purchase and maintain physical hardware and infrastructure on-site. Cloud-based PBX solutions are hosted by the provider and accessed over the internet, eliminating the need for extensive on-site hardware and reducing maintenance costs.

3. How do I determine the right PBX system for my business?

Evaluating your business's specific needs, such as the number of employees, call volume, remote workforce requirements, and integration needs, is crucial. Additionally, consider factors like scalability, security, and budget constraints. Consulting with service providers and conducting thorough research can help identify the best solution.

4. How do I ensure a smooth transition to a new PBX system?

Develop a comprehensive transition plan that includes data migration strategies, staff training, and change management initiatives. Work closely with your PBX provider to minimise downtime and ensure a seamless switch. Regular communication with employees and setting realistic timelines are also essential.

5. What security measures should I look for in a PBX system?

When evaluating PBX solutions, prioritise security features like encryption protocols, access controls, and compliance with relevant regulations. Additionally, assess the provider's track record in data security and their incident response protocols.

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