Unlock communication efficiency with cloud telephone systems for business applications
Discover the challenges of legacy phone systems and how you can overcome them with cloud-based business phone systems.
If you’re running a small business in Australia, you’re highly likely to be considering a move away from traditional phone systems to a more modern cloud-based phone system.
In fact, 60% of small businesses in the country plan to switch to cloud telephone systems for business applications in the next 12 months—this is a significant shift in the market and it’s easy to see why.
Small businesses like yours are often hampered by the limitations of legacy phone systems, of which there are many, including outdated communication infrastructure, ageing equipment and lack of scalability as the business grows.
Between these limitations and other factors such as the increased adoption of hybrid/remote work, advancements in VoIP technology and HD voice codecs, and increased need for secure phone systems, VoIP or cloud-based phone systems may be an attractive alternative.
What are the benefits of cloud-based telephone systems for business operations?
Improve communication and collaboration
Many small businesses often struggle with efficient communication and collaboration, and this can be a limiting factor in your growth. Many studies have shown businesses that communicate efficiently and collaborate, perform better than their counterparts. Cloud-based phone systems can help overcome the challenge by removing physical barriers like needing a legacy phone. You can connect with your team from anywhere and any device with an internet connection.
Increased productivity
One of the disadvantages of lack of communication and collaboration is a drop in productivity—there’s a clear correlation between them. The more a team communicates within, and with customers, the better the collaboration and the higher the productivity. This is where a VoIP phone can seamlessly fit into the process. Moving away from traditional landlines and adopting VoIP systems has delivered a 22% increase in productivity for businesses that make the switch.
Cost savings
Phone bills and communication costs can take up a huge chunk of financial resources for many small businesses, especially with traditional phone systems needing expensive hardware and regular upkeep to ensure optimal performance. On the other hand, cloud phone systems are generally cheaper to acquire, set up and use. In fact, you can save up to 60% off your phone bill by switching to a cloud phone system. These systems also offer unlimited free local calling.
Scalability and flexibility
In a perfect scenario, you would want an easily scalable phone system to meet your communication needs as you grow your business. This can quickly become expensive with a legacy phone system, as each new unit needs new hardware and a phone package. However, many cloud-based phone systems allow you to add new connections and users without much additional cost. It may cost anywhere between $15-$40 per new person per month—they also offer free number porting.
What are the most important features of
cloud-based telephone systems for business?
Unlimited/low-cost calling
Most cloud-based business phone systems offer unlimited free local and low-cost international calling rates.
Call routing and auto-attendant
Cloud phones can divert calls to the right person at the right time, ensuring you don’t miss important calls.
Voicemail-to-text and call recording
Many VoIP service providers offer features like voicemail-to-text and call recording to boost productivity.
Integration with CRM and business applications
With modern cloud phone systems, you can connect other business tools like accounting software, CRM, and more.
Mobility and remote connectivity
You stay connected to your business from anywhere using iOS, Android, and PC apps offered by VoIP services.
Detailed call reporting and analytics
Cloud phone systems give insights into incoming call volume, answered and missed calls, and average call length.
Join Australia’s smartest cloud phone system with Uniden
Regardless of your industry, nature of business and scale, our team can help you find the right cloud-phone solution for your business.
Say goodbye to missed calls, expensive phone bills and terrible call clarity and enjoy class-leading features tailored to your unique business needs.
Upgrade from legacy phone systems and enhance communication
Get in touch with our experts today to learn how you can get Uniden’s cloud phone system for your business.
Frequently asked questions
1. How secure are cloud-based telephone systems for businesses compared to traditional landlines?
Cloud phone systems offer enhanced security features like end-to-end encryption, secure data centres, and regular software updates to protect against cyber threats. Many providers also offer optional two-factor authentication for added security.
2. Can I keep my existing phone numbers when switching to a cloud-based system?
Yes, most cloud phone service providers offer free number porting, allowing you to easily transfer your existing phone numbers to the new system without disrupting your business operations.
3. How reliable are cloud-based telephone systems in terms of uptime and call quality?
Reputable cloud phone providers invest heavily in redundant infrastructure, ensuring high uptime and call quality. Many offer 99.999% uptime guarantees and use HD voice codecs for crystal-clear audio.
4. What kind of customer support can I expect from a cloud phone system provider?
Look for providers that offer 24/7 customer support, with multiple channels like phone, email, and live chat. They should have a knowledgeable support team to assist you with any issues or questions you may have.
5. Can I customise my cloud-based telephone system to fit my business needs?
Yes, most cloud phone systems offer a range of customisation options, allowing you to tailor the system to your specific business requirements. This includes features like custom greetings, call queues, and integrations with your existing business software.
