How a hosted PBX phone system reduces IT burden & simplifies management
Streamline your business communications with cloud-based phone technology that eliminates hardware headaches and empowers your team.
Managing business phone systems has traditionally been a complex undertaking, requiring dedicated IT resources, expensive hardware, and regular maintenance. As companies strive to optimise operational efficiency, the burden of maintaining on-premises telecommunications infrastructure can drain valuable resources and distract from core business objectives.
Enter the hosted PBX phone system – a revolutionary approach to business communications that transfers the complexity of phone system management to external providers. By moving telecommunications infrastructure to the cloud, businesses can significantly reduce their IT workload while gaining access to enterprise-level features previously available only to large corporations with substantial budgets.
This shift towards a hosted PBX phone system represents more than just a technological upgrade; it's a strategic business decision that can transform how organisations handle communications, allow IT teams to focus on mission-critical tasks, and provide the agility needed in today's fast-paced business environment. The result is a more streamlined, cost-effective, and feature-rich communication system that grows with your business.
Say goodbye to complex telecommunications management
Elimination of physical hardware maintenance
With a hosted PBX system, the days of maintaining server rooms filled with telecommunications equipment are over. The service provider handles all hardware maintenance, upgrades, and replacements at their data centres. Your IT team no longer needs to troubleshoot faulty cards, manage cooling systems, or worry about hardware obsolescence. This shift dramatically reduces the physical footprint of your communications infrastructure and frees up valuable office space while removing the burden of hardware lifecycle management from your IT department.
Automatic software updates and improvements
One of the most time-consuming aspects of managing traditional phones is keeping software current and secure. Hosted PBX solutions provide automatic updates managed by the service provider, ensuring your system always runs the latest features and security patches without IT intervention. Your team doesn't need to schedule downtime, plan update rollouts, or troubleshoot compatibility issues. New features and improvements appear seamlessly, allowing your business to benefit from telecommunications innovations without the implementation headaches.
Simplified scaling and configuration
Adding new users or locations to traditional phones often requires hardware purchases, complex configuration, and on-site technical work. Hosted PBX systems transform this process into simple administrative tasks that can be handled through user-friendly web portals. Your IT team can add users, assign numbers, and configure features with a few clicks rather than hours of technical work. This scalability means your phone system can grow and adapt to your business without creating additional IT projects or requiring specialised technical knowledge.
Reduced disaster recovery complexity
Traditional phone systems are vulnerable to on-site disasters and can create significant business continuity challenges. Hosted PBX systems distribute your telecommunications infrastructure across multiple secure data centres, providing built-in redundancy and disaster recovery capabilities. If one location experiences issues, calls automatically route through alternate paths without interruption. This resilience removes the burden of designing, implementing, and testing disaster recovery plans, giving your IT team one less system to worry about.
Powerful capabilities with minimal management overhead
User-friendly admin portal
Intuitive web-based control panels allow non-technical staff to manage day-to-day phone system operations without specialised training, freeing IT resources while maintaining control over communications features.
Mobile integration
Seamlessly extend desk phone functionality to mobile devices, allowing employees to make and receive calls on their business numbers regardless of location without complex VPN configurations or additional hardware.
Drag-and-drop call flow design
Visually create and modify call routing paths and Interactive Voice Response menus without programming knowledge, enabling business users to adapt communication workflows to changing needs without IT intervention.
Self-service user management
Empower employees to configure their own voicemail, call forwarding rules, and presence settings through simple interfaces, reducing help desk tickets and allowing personalisation without the need for IT assistance.
Pre-configured integration options
Connect your phone system with popular business applications like CRMs, helpdesk systems, and collaboration tools like Google Drive through ready-made integrations that don't require custom development or API expertise.
Uniden: Your partner in communication transformation
At Uniden, we offer leading hosted PBX solutions, bringing decades of telecommunications expertise to businesses across Australia. Our purpose-built platform delivers enterprise-grade communications capabilities with remarkable simplicity and reliability. Our approach combines cutting-edge technology with personalised support, ensuring businesses of all sizes can implement and maintain sophisticated phone systems without expanding their IT departments.
Ready to free your IT team from phone system management?
Contact Uniden for a personalised consultation and discover how a hosted PBX phone system can transform your telecommunications infrastructure.
Frequently asked questions
What exactly is a hosted PBX phone system?
A hosted PBX is a cloud-based business phone system where all hardware and software components are maintained by a service provider in secure data centres. It delivers all the functionality of traditional office phone systems through an internet connection, eliminating the need for on-premises equipment beyond the handsets themselves. This approach transforms telecommunications from a capital expense with maintenance requirements into a flexible service that's managed externally.
How long does it take to implement a hosted PBX system?
Most businesses can fully transition to a hosted PBX system within days rather than the weeks or months required for traditional systems. The implementation timeline primarily depends on the complexity of your calling requirements and the number of users rather than technical installation challenges. Since there's minimal on-site equipment to install, the process mainly involves account setup, number porting, and user training.
Will a hosted PBX work during internet outages?
Modern hosted PBX systems include business continuity features that maintain communications even during internet disruptions. Many solutions automatically redirect calls to mobile devices or alternate locations when connectivity issues occur at a primary site.
Can we keep our existing phone numbers?
Yes, businesses can retain their existing phone numbers when switching to a hosted PBX through a process called number porting. This procedure transfers your numbers from your current provider to your new hosted system with minimal disruption.
Do we need special phones for a hosted PBX system?
While many hosted PBX systems work with IP desk phones designed for VoIP communications, most providers offer flexible options to suit different needs. Businesses can choose from dedicated IP phones, softphone applications for computers, mobile apps for smartphones, or even adapt some existing hardware with special adapters. This flexibility means companies can implement the solution that best fits their work environment and budget while ensuring consistent features across all devices.
