How online phone systems help remote workers thrive
Find out how you can enhance seamless communication for your distributed remote teams.
Remote work has become the new normal in many organisations. The latest data from the Australian Bureau of Statistics reports that 4 out of 10 Australians worked from home at least once a week in 2023. With many businesses offering remote working options, online phone systems have emerged as a complete game-changer, offering many benefits for remote teams.
These cloud-based communication platforms go beyond traditional phone systems and offer a range of features designed to improve collaboration, improve productivity, and streamline workflows. By leveraging these online systems, remote teams can stay connected and work efficiently, irrespective of their physical location.
Whether you’re a small start-up or a large organisation, the potential that these innovative systems provide can help you make informed decisions about your communication infrastructure.
How remote workers can benefit from online phone systems
Improved flexibility and mobility
Online phones can free your teams from the constraints of physical office spaces. Employees can make and receive calls from any mobile device with an internet connection. This kind of flexibility creates a seamless communication experience whether your team members are working from home, travelling, or in different time zones. The ability to remain connected while on the go ensures that conversations aren’t delayed and on-time responsiveness is achieved.
Cost-effective communication solution
Implementing an online phone system can result in cost savings for your organisation. By eliminating the need for expensive hardware, you can allocate resources more efficiently. Many online phone systems offer pricing models or subscriptions with calling plans that can help you manage your budget. The ability to make international calls over the internet can also reduce long-distance charges significantly, making communications with global teams easier.
Scalable and easy management
As you grow, your remote team or your business needs evolve, online phone systems can scale to accommodate your growth. Adding or removing users, adjusting features, or expanding to new locations can be done quickly and effortlessly through a centralised management system. This level of scalability ensures that your communication system can adapt to your business needs without any expensive hardware upgrades or complex configurations that require IT support.
Advanced features for better productivity
Online phones come packed with features designed to boost productivity and streamline workflows. These may include voicemail-to-email transcriptions, personal assistants, call routing, and CRM integration. These features can help prioritise tasks, manage calls efficiently, and access important information quickly. For example, voicemail-to-email helps you scan through messages much faster rather than listening to lengthy recordings that take up time.
Features of online phones that drive business success
Video conferencing
Host face-to-face meetings remotely, fostering stronger team connections and more engaging client interactions.
Call analytics and reporting
Gain valuable insights into call patterns, team performance, and customer interactions to optimise operations.
Unified communications
Integrate voice, video, messaging, and file sharing in one platform for better collaboration across remote teams.
Advanced call routing
Ensure calls reach the right person or department quickly, improving customer satisfaction and team efficiency.
Mobile apps
Enable team members to access all phone system features on their smartphones, maintaining productivity on the go.
Uniden’s role in improving business communications
Uniden Voice Over Cloud is a reliable and feature-rich communication system tailored to the needs of modern businesses. We offer Australia’s smartest cloud-based business phone systems specifically designed for Australian businesses.
Our business phone systems help you create a comprehensive communication ecosystem for businesses of all sizes.
Transform your remote team’s communication with Uniden
Revolutionise your remote team’s communication with our online phones and improve collaboration and productivity.
Frequently asked questions
1. Are online phones secure for business communications?
Yes, reputable online phone providers prioritise security and implement various measures to protect your business communications. These typically include encryption for calls and data, secure data centres, regular security updates, and access controls.
2. Can online phones integrate with our existing business tools?
Yes, many online phones offer extensive integration capabilities with a wide range of business tools and applications. Common integrations include CRM systems and productivity suites.
3. How reliable are online phones compared to traditional landlines?
Online phones can be highly reliable, often matching or exceeding the reliability of traditional landlines when properly implemented. Their reliability depends on factors such as internet connection quality, provider infrastructure, bandwidth, and hardware quality.
4. What should we consider when choosing an online phone for our remote team?
When selecting an online phone system for your remote team, consider factors such as features, scalability, ease of use, integration capabilities, call quality, customer support, security measures, costs, mobile capabilities, and analytics.
5. How can we ensure good call quality with an online phone system?
Ensuring good call quality with an online phone system involves several steps. Invest in a reliable, high-speed internet connection with sufficient bandwidth. Implement Quality of Service (QoS) on your network to prioritise voice traffic. Use high-quality IP phones or headsets designed for cloud-based calls, and when possible, use wired Ethernet connections instead of Wi-Fi for more stable connectivity.
