Unified communications in healthcare

Fuel success for your small business with PBX business phone systems

Discover how cloud-based PBX phone systems can transform your business operations and accelerate growth.

PBX business phone systems have emerged as a saviour for small Australian businesses. With many businesses opting to switch to cloud-based phones, it’s a race to see which companies jump on the future of communication and improve their business communications to stand shoulder-to-shoulder with their competitors.

 

The benefits of cloud-based phones have been thoroughly researched with the results revealing important insights. Research showcased a cost reduction of 7-15% in phone system maintenance costs in companies that implemented cloud-based customer service centres. Plus, 94% of companies also reported that they have greater security after switching to cloud-based systems.

 

As we dive into the impact that PBX business phone systems can have on Australian businesses, you’ll understand that this trending technology is your ticket to thriving in an increasingly competitive marketplace.

Delivering high-quality services


Propel your business forward with cloud-based phone systems that impact business growth

fas fa-headset
Enhanced customer service

PBX phone systems offer features like call queuing, call routing, and interactive voice response (IVR) ensuring that customers can always reach the right person quickly rather than being put on hold multiple times before speaking to the person they want. This type of improved responsiveness leads to better customer service and loyalty which can have a direct impact on your bottom line.

fas fa-users
Increased productivity

Whether working in the office or working remotely, employees can use features like voicemail-to-email, mobile integration, and call forwarding to manage calls more efficiently and stay connected with customers, colleagues, and other stakeholders. This level of flexibility improves productivity and gives your team the freedom to focus on high-value tasks that drive business growth.

fas fa-hand-holding-usd
Cost savings

Cloud-based phones helped 75% of small businesses save communication costs. Modern PBX business phone systems can do the same by eliminating the need for expensive hardware and ongoing maintenance costs that are often associated with traditional phone systems. These cloud-based systems allow you to reduce unnecessary expenses and free up capital for your business’s growth initiatives.

fas fa-users-cog
Better team collaboration

PBX systems offer many features like video conferencing, conference calling, and instant messaging. These tools enable seamless collaboration among team members and even cross-functional team members who work from different geographic locations. This helps your employees engage in decision-making and a much more efficient way to complete important and urgent projects at a better quality.

Industries where cloud-based PBX phone systems can add value

Retail

Improve your customer service with advanced call routing and IVR, manage seasonal call volumes, and integrate e-commerce platforms.

Healthcare

Enhance patient communication, enable efficient coordination, and ensure security for better coordination among healthcare providers.

Real estate

Facilitate mobile connectivity for real estate agents who must manage high call volumes during peak seasons and streamline operations.

Professional services

Enhance client communications, integrate your existing systems, and enable remote work for consultants for improved communication.

Hospitality

Improve guest experiences with personalised greetings, enable seamless communication between departments, and manage reservations.

Empower your business with Uniden communication solutions

Uniden Voice Over Cloud is a trusted name in telecommunications and offers many cloud-based business phone systems for small Australian businesses. With a focus on reliability, user-friendliness, and affordability, our solutions are designed to meet the demands of Australian businesses.

 

Take a look at our 40+ free features and find out what makes us Australia’s smartest cloud-based business phone system.

Image

Transform how your business communicates with Uniden

Allow your business to improve its communications while improving productivity, saving money, and enhancing growth.


Frequently asked questions


1. How does a PBX system support remote work?

PBX systems, especially cloud-based ones, are excellent for supporting remote work. They allow employees to access the business phone system from anywhere with an internet connection, using softphones on their computers or mobile apps on their smartphones. This flexibility ensures business continuity and maintains professional communication standards even when staff are working from home or on the go.

2. Can a PBX system integrate with my existing business software?

Yes, modern PBX systems, particularly cloud-based ones, often offer extensive integration capabilities. They can typically integrate with CRM systems, helpdesk software, email platforms, and other business tools.

3. How often are cloud-based PBX systems updated?

Cloud-based PBX systems are typically updated regularly, which is one of their key advantages over traditional on-premises systems. Most providers roll out updates automatically, often monthly or quarterly, without any action required from the user. The frequency and nature of updates can vary between providers, so it's worth discussing the update policy when choosing a system.

4. How does a cloud-based PBX differ from a traditional on-premises system?

The main difference lies in where the PBX system is hosted and how it's managed. Traditional on-prem PBX requires physical hardware to be installed and maintained at your business location. In contrast, a cloud-based PBX is hosted and maintained by a service provider in the cloud.

5. Is a cloud-based PBX system secure?

Yes, cloud-based PBX systems can be very secure when implemented correctly. Reputable providers employ multiple layers of security to protect your data and communications.

App Downloads