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Understanding the factors that affect PBX phone system prices in Australia

Enhance your business communications with a deeper understanding of how much a PBX telephone system costs and how to get the best system for your money.

Many businesses agree that efficient and reliable communication has the power to change the trajectory of their business. While there are many options to improve the efficiency, clarity, and reliability of communications, having a Private Brand Exchange (PBX) telephone system gives your business the flexibility to streamline communication processes and boost productivity. In fact, studies show that a virtual PBX system can reduce 68% of costs over two years and improve call quality.

That said, it can be difficult to find the right system for the right price in a saturated market where VoIP phone prices can differ significantly. To find the right phone system, you will need to understand the factors that play a role in the cost of a PBX phone system and carefully evaluate every component. This way you can find the solution that suits your communication needs without undue constraints on your budget.


Factors affecting the PBX phone system price in Australia

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System features and capabilities

Advanced features are always taken into account when deciding the pricing structure. If you’re looking for features like voicemail, speech-to-text, call recording, conferencing, and more, it will be reflected in the price. The more features you need, the more expensive the phone system will be. Plus, large systems with more capacity can also demand a higher price.

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Method of deployment

PBX systems come in two main options; cloud and on-premise. Be prepared to fork out a significant amount if you’re looking for an on-premises system as you need to pay for the hardware and the installation. A cloud-based PBX system usually has lower upfront costs and may even offer you different cost-effective packages. Plus, it will have fewer hardware requirements.

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Installation and setup

Some PBX phone systems require complex installation processes that can drive up the overall cost. On the contrary, a cloud-based system will require little to no installation and set-up, saving a lot of money. It’s always wise to have a breakdown of the costs before you purchase the system to have a clear picture of what you’re getting for the price you’re paying.

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Ongoing maintenance and support

Check if you will have to pay extra for maintenance and support. If the systems are complex, you may require these services more often, increasing spending. Quick and simple systems can save you time and money during the installation process and will require little maintenance and support services, meaning that you can get on with running your business quicker.

How your business can benefit from a PBX phone system

Better customer service

PBX systems come with many features that make it much easier for you to meet your customers’ expectations and improve their experiences.

Increased productivity

Features like call forwarding, mobility options, and conferencing make it easier to collaborate and improve remote work capabilities.

More cost savings

Consolidating multiple phone lines and streamlining your business communications using PBX systems can reduce your operational costs.

Enhanced scalability

PBX phone systems are the perfect option for accommodating business growth and seasonal fluctuations by adding or removing phone lines.


Advanced features like custom greetings and hold music can have a big influence on polishing up your professional and brand image.

Improve your business communications with Uniden

Uniden Voice Over Cloud is a leading provider of PBX phone systems and offers Australia’s smartest cloud-based business phone system to make sure your business communications run smoothly.

With over 40 features and free setup, we’re committed to making sure that you get the most innovative solutions for the best PBX phone system price.


Get customised business communication solutions
with Uniden’s PBX phone systems

Reach out to our experts today and align your budget and communication needs with a reliable phone system.

Frequently asked questions

1. How do PBX telephone systems differ from traditional phone lines?

Traditional phone lines are dedicated lines for each phone, while PBX systems utilise a central system to manage multiple extensions and phone lines. This allows for more efficient use of resources and advanced features like call routing and voicemail.

2. How do businesses ensure they are getting a fair price for a PBX system?

To ensure a fair price, businesses should research and compare quotes from multiple reputable vendors. It’s also advisable to clearly define their requirements and seek recommendations from industry experts or other businesses with similar communication needs. Additionally, considering the total cost of ownership over the system’s lifespan can provide a more accurate assessment of the overall investment.

3. Can the number of extensions/users impact the cost of a PBX system?

Yes, the number of extensions or concurrent users can significantly affect the PBX phone system price. Systems with higher capacities for more extensions and simultaneous calls tend to be more expensive due to the increased hardware requirements and licensing fees.

4. Can the location or size of a business impact the pricing of a PBX system?

Yes, the location and size of a business can influence the PBX system price. Factors like the complexity of the installation, local labour costs, and the need for customised solutions can vary depending on the business's geographical location. Additionally, larger businesses may require more robust and feature-rich systems, which can drive up costs compared to smaller businesses with more basic communication needs.

5. Are there any hidden costs associated with PBX systems that businesses should be aware of?

While upfront and recurring costs are typically disclosed, there may be additional hidden costs to consider. These can include costs for advanced features, usage-based fees (e.g. long-distance charges), hardware upgrades, and professional services like system configuration or training. It's essential to thoroughly review the PBX phone system price before deciding.

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