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Your guide to choosing the right phone system for real estate

Real estate businesses need effective communication to constantly communicate with buyers, sellers, and colleagues, and cloud-based phone systems can help.

Building trust and understanding the specific real estate needs of each client is a top priority in any real estate business and having a robust cloud-based phone system can have a huge impact on customer service, driving business success, and streamlining your operations.


Realtors are always on the move and clients can sometimes spend hours trying to reach them which can leave a negative impression. With a cloud-based phone system for real estate, businesses have a modern and versatile solution that helps them stay connected from anywhere. With 31% of businesses in Australia depending on VoIP systems and a further 60% looking to upgrade in the next 12 months, real estate businesses need to follow this growing trend.

That said, with so many options flooding the market, finding the right VoIP for real estate businesses can be overwhelming, but with the right guidance, you can find the system that works best for your business.


What to consider when choosing the
ultimate phone system for real estate

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Understand your business needs

One thing that realtors need is to stay connected because a single missed call can have negative implications. Understand what your business needs and the goals it’s trying to achieve. Having a phone system that gives you unparalleled mobility and the ability to stay connected while you’re on the field can all offer long-term success without the fear of losing clients.

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Evaluate the features you need

For real estate businesses communication is key because they can either make or break a deal. From systems that offer voicemail-to-email to call forwarding, some features can help clients reach you when they need to and help you forge better client interactions. Find out about the communication problems you’re facing and find a provider that can help bridge those gaps.


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Prioritise remote access and mobility

Whether you’re busy visiting properties or meeting clients for open houses, agents and employees are always on the move. A cloud-based phone system with mobile apps and remote access capabilities can offer seamless communication no matter where you are. Not only can you stay connected to your team, you can also be available for clients so that you never miss a beat.

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Look for customisation and integration

Every business, including real estate businesses, has existing systems that they work with and your cloud-based phone system needs to be compatible with these various systems. Look for systems that can easily be integrated with your real estate business. You can also check if there are customisation options that can be tailored to your business needs and workflow requirements.

Features in your phone system for real estate that could drive business success

Voicemail to email

Don’t miss another phone call or message when you have your voicemails emailed directly to your inbox as an audio file.

Call parking

Hold your client calls in a virtual space and access them from any desk that’s connected to your system for better reach.

Call packs

Real estate businesses have peak months and you can scale cloud-based phones up or down based on your business needs.

Call reports

Get real-time updates on incoming and outgoing business calls to give you a better idea about your client communications.

Video conference

Get easy-to-use and secure video conferencing with your clients who want to reach out to you for a more personalised call.

Put your real estate business on the map with Uniden

Uniden offers Australia’s smartest cloud business phone system which solves communication pain points in different industries, including real estate. With a free setup and 40 features, Uniden is here to help businesses drive business growth and success with improvements in communication designed specifically with Australian businesses in mind.

Our cloud phone system is here to help you get the most advanced technology to guide your communication workflows and make it easier for clients to reach you whether you’re in the office or on the field.


Take the first step towards revolutionising your
real estate business with Uniden

Experience the power of Uniden’s Voice Over Cloud phone system and unlock a world of possibilities.

Frequently asked questions

1. How does call quality compare between cloud and traditional phone systems?

Call quality is a crucial consideration for real estate businesses because clear and reliable communication is essential for client interactions. Cloud phone systems leverage advanced VoIP technology and high-speed internet connections to provide superior call quality comparable to or even better than traditional landline systems.

2. How easy is it to set up custom greetings, menus, and call routing with a cloud phone system?

Cloud phone systems offer a high degree of customisation, allowing real estate businesses to tailor their phone system to their specific needs. Setting up custom greetings, menus, and call routing rules is typically straightforward, with user-friendly web-based interfaces or mobile apps. This enables businesses to create a professional and personalised experience for callers, efficiently route calls to the appropriate departments or agents, and provide clear menus and prompts for self-service options.

3. Can I monitor call analytics and generate reports with a cloud phone system?

Yes, most cloud phone system providers offer robust call analytics and reporting capabilities. Real estate businesses can gain valuable insights into call volumes, call duration, agent performance, and customer interactions.

4. How difficult is it to set up and manage a cloud phone system?

Cloud phone systems are designed to be user-friendly and easy to set up and manage. Many providers offer intuitive web-based interfaces and provide training and support to ensure a smooth implementation process. Additionally, cloud systems typically require minimal IT resources, as the provider handles software updates and maintenance.

5. Can I keep my existing phone numbers when switching to a cloud phone system?

Yes, most cloud phone system providers offer number porting services, allowing you to transfer your existing phone numbers to the new system. This ensures a seamless transition without disrupting your business operations or confusing your clients.

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