cloud-based pbx for small business

Enhance your business image with leading voice-over IP providers

Transform the way customers perceive your business and elevate your professionalism.

First impressions matter—especially in business. With 71% stating that they would end a business relationship as a direct result of poor phone etiquette, communication is critical. When customers call, they expect clear, reliable communication that reflects your company’s credibility. Traditional phone systems can be costly and outdated, leading to dropped calls, poor voice quality, and missed opportunities.


Cloud-based solutions offered by voice over IP providers give small businesses access to high-quality call features that make them sound like a large, established enterprise. With VoIP, you can provide seamless customer interactions, ensuring your business always appears polished and professional.


Let’s explore how VoIP providers can help your small business elevate its phone communication and leave a lasting positive impression.



How VoIP providers can elevate your small business with a professional touch

Crystal-clear call quality

With HD voice technology, VoIP ensures every conversation is crisp and clear, making a significant difference in how your business communicates with clients. Unlike traditional phone systems, which can suffer from static, dropped calls, or muffled voices, VoIP technology eliminates such issues by using advanced digital compression techniques. The result is superior sound clarity, even in busy office environments or during peak business hours. A professional, clear-sounding call enhances your business’s credibility, ensuring customers can hear everything.

Customised business phone numbers

VoIP providers allow small businesses to establish a professional phone presence with custom business numbers. Whether you choose a local geographic number or a toll-free 1300/1800 number, these options help to make your company appear more established and accessible. Having a dedicated business number instead of using a personal mobile number not only conveys professionalism but also builds trust and encourages potential clients to call. It ensures that your company is perceived as serious and reliable, which can be vital in extremely competitive markets.

Automated call handling & voicemail-to-email

Say goodbye to missed calls and communication gaps with automated call handling systems. VoIP solutions offer smart call routing, ensuring that all incoming calls are directed to the right department or team member, even if they are working remotely. Furthermore, the voicemail-to-email feature sends voice messages directly to your email inbox, allowing you to respond quickly, no matter where you are. This feature ensures you never miss an important call or message, providing a streamlined, efficient way to manage customer communications and stay responsive.

On-hold music & custom greetings

Waiting on the phone can be frustrating for customers, but with VoIP, you can keep them engaged and entertained while they wait. Customisable on-hold music and greetings allow your business to provide a professional and branded experience for callers. You can record messages that thank them for holding, promote services, or offer essential information. Whether it's notifying customers about your working hours or providing a promotional offer, this simple addition improves customer experience and ensures a polished, consistent tone throughout the phone call.

VoIP features ideal for small businesses to improve professionalism

Auto attendant

An auto attendant automatically answers incoming calls and directs them to the correct department or team member, ensuring that no call is missed. This feature creates a seamless, professional experience for your customers, as they don’t have to worry about being transferred or put on hold unnecessarily.

Voicemail-to-email

Voicemail-to-email is a valuable feature that sends your voicemail messages to your email inbox as audio attachments, ensuring you never miss an important message again. This feature is helpful for businesses that require quick follow-ups, as you can listen to your voicemail messages while on the go.

Business call forwarding

Business call forwarding allows you to redirect calls to your mobile phone, another team member, or an alternative number when necessary, ensuring that your business remains reachable. This feature ensures that even when your employees are out of the office or working remotely, they can still answer calls.

Conference calling

VoIP-enabled conference calling is an essential tool for conducting professional meetings. With crystal-clear audio, this tool allows you to bring together remote employees, clients, or business partners in a seamless environment. Conference calling with VoIP ensures communication during collaborative sessions.

Call analytics & reporting

Call analytics and comprehensive reporting tools give your business valuable insights into call volumes, response times, and customer interactions. These reports help you identify patterns, track your team's performance, and ensure that calls are handled in a timely and professional manner at all times.

Upgrade your business communication with a reliable, professional VoIP system

Contact Uniden today for expert advice and find the perfect VoIP solution for your business.


Frequently asked questions


App Downloads