Business phone system
Hardware and internet
Uniden Voice over CloudOne number on your Uniden desk phone, laptop and mobile
Calls, SMS, team chat, video and AI summaries, with Uniden hardware on the desk. Start a call at your desk, finish it in the car.
See all featuresDesigned, built, hosted and supported in Australia. Uniden desk phones, cloud apps and AI in one system.Book a demoAll features
AI on your phone line
Uniden Voice vs AI receptionists
See every comparisonAI AgentsEvery call answered, day or night
It answers on your own numbers, books the job, sends an SMS and warm transfers to your team when a person is needed.
Meet your AI agentBuilt into your phone system, not bolted on. No second number, no call forwarding.Book a demo
Professional services
Trades, retail and hospitality
Browse all industries
Case study · Optical Solutions AustraliaFive branches, five phone systems, now one.5 sites1 systemRead the OSA story
Case study · Coco's Wealth of HealthWhen every enquiry and phone order matters.Maroubra organic health-food storeRead Coco's story
Our customersFrom one-person shops to national brands
See how businesses like yours run their phones on Uniden Voice.
Find your industryWorking on your own? A real business number and NBN for sole traders, no lock-in.Sole tradersStartups
Phone plansBusiness phone planfrom$84.90/month3 users included on a 36-month term. Every feature, one simple per-user rate.Free setup and free number portingDesktop and mobile apps includedAI Agents built inSee phone plans
Internet, hardware and more
Bundle and savePhones and NBN from one Aussie team
One provider to call when something needs fixing. No finger pointing.
See NBN plansWe guarantee to beat any competitor's quote. Keep your existing numbers when you move across.Sign up online1300 881 662
Learn and get set up
Need a hand? Our support team is based in Australia.Contact support
Call us on 1300 881 662 or send a message and the team will get back to you.Send a message
Uniden Voice vs Optus Loop
A phone system that actually shows up for work.
Optus Loop users report an app that logs itself out, calls that silently fail to forward, and a mobile client that misses a chunk of incoming calls. Uniden Voice is built for one job above all: never miss the customer, backed by 99.99% Australian uptime and a built-in AI agent that answers every time.
Uniden Voice · live status
OPERATIONAL
99.99%
uptime · Australian datacentres · 4-hour NBN fault SLA
Calls answeredThe Optus gap
Where Loop lets you down
Every dropped call is a customer who phoned a competitor next.
Optus Loop is a conventional calling platform built on Cisco infrastructure: capable, but reviewers and users flag reliability and a dated experience. The gaps below come straight from public reviews.
~40%
of incoming calls missed
Users report the Loop mobile app answering only around 60% of incoming calls; the rest never reach a human.
Source: independent Optus Loop reviewsLogs
out
out
App silently signs itself out
The app has been reported logging itself out and quietly failing to forward calls, so clients ring out with no one knowing.
Source: user reports, Whirlpool/reviews0
AI voice agents
No built-in AI receptionist or after-hours agent. When the line's busy or the office is closed, the call is simply lost.
No AI voice agent in the Loop product set
Side by side
The dated experience, vs the dependable one.
Optus Loop
Capable, but showing its age
- ✕ "Dated" interface flagged in third-party reviews
- ✕ Mobile app misses calls & logs itself out
- ✕ No AI receptionist, bookings or after-hours agent
- ✕ "No third-party integrations listed"
- ✕ Built on Cisco: Optus bills, Cisco builds
- ✕ 24-month contracts + ~$45/user setup fees
- ✕ Some accounts still billed by paper mail
Uniden Voice over Cloud
Built to never miss a customer
- ✓ Modern apps: Windows, macOS, Linux, iOS & Android
- ✓ 99.99% uptime + mobile fallback if NBN drops
- ✓ Vocky AI answers 24/7 in an Australian voice
- ✓ Open APIs: Salesforce, HubSpot, Xero, Zoho, Slack, Google
- ✓ Australian-built & hosted, end to end
- ✓ Plug-and-play EVOC2 handset, scales with you
- ✓ 4-hour NBN fault SLA, onshore support
99.99%
Uptime in Australian datacentres
24/7
AI answering every call, day & night
4 hr
NBN fault-response SLA
0
Calls left to ring out to nobody
Why make the switch
Reliability you can build a business on.
Always-on uptime
99.99% availability from Australian datacentres, with calls automatically routing to the app if your NBN drops. Customers always get through.
Vocky AI never sleeps
An Australian-voiced agent answers instantly, qualifies the caller, books the job and captures after-hours enquiries, zero hold-queue, zero missed leads.
Modern & truly Australian
A polished app on every platform, open integrations, and one onshore team that owns the hardware, the cloud and the support, not a Cisco re-badge.
Your customers deserve a phone that answers.
See how Uniden Voice keeps every call connected, with an AI assistant included as standard.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com