Uniden Voice vs Optus Loop
A phone system that actually shows up for work.
Optus Loop users report an app that logs itself out, calls that silently fail to forward, and a mobile client that misses a chunk of incoming calls. Uniden Voice is built for one job above all: never miss the customer, backed by 99.99% Australian uptime and a built-in AI agent that answers every time.
Uniden Voice · live status
OPERATIONAL
99.99%
uptime · Australian datacentres · 4-hour NBN fault SLA
Calls answeredThe Optus gap
Where Loop lets you down
Every dropped call is a customer who phoned a competitor next.
Optus Loop is a conventional calling platform built on Cisco infrastructure: capable, but reviewers and users flag reliability and a dated experience. The gaps below come straight from public reviews.
~40%
of incoming calls missed
Users report the Loop mobile app answering only around 60% of incoming calls; the rest never reach a human.
Source: independent Optus Loop reviewsLogs
out
out
App silently signs itself out
The app has been reported logging itself out and quietly failing to forward calls, so clients ring out with no one knowing.
Source: user reports, Whirlpool/reviews0
AI voice agents
No built-in AI receptionist or after-hours agent. When the line's busy or the office is closed, the call is simply lost.
No AI voice agent in the Loop product set
Side by side
The dated experience, vs the dependable one.
Optus Loop
Capable, but showing its age
- ✕ "Dated" interface flagged in third-party reviews
- ✕ Mobile app misses calls & logs itself out
- ✕ No AI receptionist, bookings or after-hours agent
- ✕ "No third-party integrations listed"
- ✕ Built on Cisco: Optus bills, Cisco builds
- ✕ 24-month contracts + ~$45/user setup fees
- ✕ Some accounts still billed by paper mail
Uniden Voice over Cloud
Built to never miss a customer
- ✓ Modern apps: Windows, macOS, Linux, iOS & Android
- ✓ 99.99% uptime + mobile fallback if NBN drops
- ✓ Vocky AI answers 24/7 in an Australian voice
- ✓ Open APIs: Salesforce, HubSpot, Xero, Zoho, Slack, Google
- ✓ Australian-built & hosted, end to end
- ✓ Plug-and-play EVOC2 handset, scales with you
- ✓ 4-hour NBN fault SLA, onshore support
99.99%
Uptime in Australian datacentres
24/7
AI answering every call, day & night
4 hr
NBN fault-response SLA
0
Calls left to ring out to nobody
Why make the switch
Reliability you can build a business on.
Always-on uptime
99.99% availability from Australian datacentres, with calls automatically routing to the app if your NBN drops. Customers always get through.
Vocky AI never sleeps
An Australian-voiced agent answers instantly, qualifies the caller, books the job and captures after-hours enquiries, zero hold-queue, zero missed leads.
Modern & truly Australian
A polished app on every platform, open integrations, and one onshore team that owns the hardware, the cloud and the support, not a Cisco re-badge.
Your customers deserve a phone that answers.
See how Uniden Voice keeps every call connected, with an AI assistant included as standard.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com
