Industries / Education
Uniden Voice for Education
At 8:40am your front office is one person and forty callers.
A school's phone has a shape nobody designed. Absence calls arrive in a twenty minute wall every morning, and enrolment enquiries, the most important calls you receive, arrive in exactly the same window.
Answers 24/7Genuine Australian voicesKeep your numberOne campus or a network
Every school morning
Your front officeMon 8:40am
Office on an absence callOne person, one call, forty in the wall.Engaged
Enrolment enquiry from a new familyDeciding between three schools.14s31s49s66sMissed
Parent reporting an absenceWill give up and not report it.06s14s22s31sMissed
One absence recorded. One enrolment lost, one absence unreported.
The bit nobody counts
The enrolment enquiry rang at 8:41am and nobody picked up
Schools invest enormously in open days and marketing to produce one thing: a family ringing to ask about enrolment. Then the call lands in the absence wall and rings out.
1An enrolment is worth years of fees. One family enrolling is worth many years of revenue and often siblings behind them. It arrives as a phone call.
2The absence wall is entirely predictable. Every school knows 8:30 to 9:00 is unanswerable. Almost none have capacity that scales to it.
3Unreported absences create compliance work. A parent who cannot get through does not report, which creates follow up work and attendance record problems.
UNIDEN VOICE · ENROLMENT LEDGER
Illustrative only. Put your own numbers in.
Calls to the office, per week480
Answered by the office300
Rang out or abandoned180
Share of those who were
an enrolment enquiryx 0.08
Genuine enrolment enquiries lost per week14
Value of an enrolment over its years$45,000
AT RISK PER WEEKFourteen families
AT RISK PER YEARAn entire cohort
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
Even at a very low conversion rate this is the largest opportunity a school has.
The arithmetic is the point, not our example.
Even at a very low conversion rate this is the largest opportunity a school has.
Six things every school says out loud
You have said at least four of these this term
These are not phone problems. They are enrolment and attendance problems that arrive down a phone line before nine in the morning.
01
The absence wall is unanswerable
Between 8:30 and 9:00 your office receives more calls than it could answer in an hour, and every one is a parent with somewhere to be.
Absences taken automatically, in any volume, straight into your system.
02
Enrolment enquiries queue behind absences
The most valuable call your school receives sits behind forty parents reporting a cold.
Enrolment enquiries identified and routed to a registrar immediately.
03
Your front office is doing five jobs
Reception, first aid, absences, deliveries, visitors and the phone. All at once, all morning.
The phone stops being one of the five.
04
Parents ring outside office hours
Working parents ring at 7am or 6pm, and your office is staffed between those two.
Answered at any hour, with messages routed properly.
05
Term dates and uniform questions repeat forever
Term dates, uniform shop hours, bus routes, canteen days, casual clothes days.
Answered instantly from what you have told the agent.
06
Nothing is logged consistently
Messages taken on paper, passed on verbally, and occasionally lost.
Every call recorded, transcribed and logged against the student or family.
Watch one of them get saved
7:20am. The office is not open. Both calls are handled.
This is the call that used to ring out before staff arrived. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your school.
It sounds like it is from here. Genuine Australian voices, warm and clear, not a call centre accent.
It knows your school. Term dates, bell times, uniform, buses, enrolment process and who handles what.
It takes absences at any volume. Which is the entire 8:40am problem, solved.
It never handles a child welfare matter. Anything about a student's safety or wellbeing goes straight to a person.
Uniden Voice AI Agent Live on line 100:45
AgentGood morning, you have called Ashgrove College. How can I help?
ParentI am ringing to let you know my daughter will not be in today. She has a bad cold.
AgentThank you. Can I get her full name and her year level?
ParentMia Fontaine, year eight.
AgentThank you. I have recorded Mia Fontaine in year eight as absent today due to illness. Is that for today only?
ParentYes, hopefully just today. Also, my son is starting next year, do I need to do anything before then?
AgentI will have our registrar call you about that this morning, and I have texted you the enrolment checklist in the meantime so you can see what is involved.
What happened before the office opened
- Absence recorded accurately with student name, year and reason
- Enrolment question recognised and routed to the registrar
- Enrolment checklist texted immediately rather than promised
- Both matters logged against the family record
One number, sorted by what it is
An enrolment enquiry should never queue behind the absence wall
Publish one number. Behind it, absences are handled automatically, enrolment enquiries reach a registrar, and welfare matters always reach a person.
Live call being routedOverflow and after hours to the AI agent
Demand peaks
Your phone follows the school calendar exactly
School call volume is driven by the calendar. The start of each term, enrolment periods and winter illness all produce enormous spikes against a front office that does not change size.
An AI agent absorbs the absence wall entirely and makes sure the enrolment enquiries behind it get through, which is where the actual value is.
Inbound calls across a school yearshape, not scale
What your front office can realistically answer Overflow the AI agent picks up
Illustrative shape based on the Australian school calendar. Your own curve depends on your enrolment cycle.
It plugs into what you already run
Your phone should know which family is calling
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call arrives with the family and their students attached rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open student record appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a parent straight from the record in your student information system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
An Australian platform for conversations about Australian children
Calls about students are among the most sensitive a school handles. Very few platforms keep them onshore end to end, and almost none are backed by a brand Australians have known since 1966.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Onshore, and that matters here
Calls, recordings and transcripts stay in Australian datacentres, on an Australian owned platform, supported by Australians. Conversations about students never leave the country.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions schools ask us first
Can it really handle the morning absence wall?
This is the case it is best suited to. An AI agent answers an unlimited number of simultaneous calls, so forty parents ringing at 8:40 all get answered immediately rather than queueing.
Where your student information system can be reached through an integration or an API, the absence can be recorded directly. Where it cannot, the agent produces an accurate, structured list for the office to enter in minutes rather than fielding forty calls.
What about child safety and welfare calls?
Those never go to the agent. We configure it to identify anything relating to a student's safety, wellbeing or a sensitive family matter and route it straight to a person, without attempting to handle it.
The agent's role is deliberately narrow: absences, general information, and getting the right calls to the right staff quickly. You define those boundaries and they do not drift.
Is student information kept secure and onshore?
The platform is Australian owned, Australian hosted and Australian supported, so calls, recordings and transcripts stay onshore rather than being processed offshore.
You control what is recorded, retention and access. We would encourage you to configure it alongside whoever handles your privacy and child safety obligations rather than accepting defaults.
What happens when the AI cannot help?
It hands over, and you decide where. Any welfare or child safety matter, any complaint, and any media enquiry can go straight through to a person, to a specific queue, or to a manager's mobile.
The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.
We run more than one campus. Does it handle that?
That is where it earns its keep. You advertise one number and we route behind it: by campus, by time of day, by queue, with overflow so a call at a flat out campus rings somewhere quieter instead of ringing out.
Each campus can keep its own greeting and its own direct number as well. Reporting rolls up across all of them, so you can finally compare how each one handles its phone.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your published school and absence line numbers and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. Families never find the school unreachable.
Now You're Talking
Answer the absence wall and win the enrolment behind it
Book fifteen minutes. Show us how calls reach your front office today, and we will show you the version that survives 8:40am.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com