Industries / Auto repair
Uniden Voice for Auto repair
The phone always rings when a car is up on the hoist.
A workshop cannot pause. You are under a car with a torque wrench, or you are on the phone. Do the second and the job takes longer. Do the first and the booking goes to the workshop down the road.
Answers 24/7Genuine Australian voicesKeep your numberOne bay or ten
Every service day
Your workshopTue 10:50am
Under a car, hoist up, hands dirtyTorque wrench in one hand, no free hand for a phone.Billing hours
Booking a service and a rego checkReady to book this week.07s14s22s31sMissed
Customer chasing their car for pick upThird attempt this morning.04s10s18s26sMissed
One job progressing. Two customers unhappy or gone.
The bit nobody counts
An empty bay next Tuesday is a phone call you did not answer today
Workshop economics are about bay utilisation, and bays get filled by phone. Every unanswered call is a gap in next week's schedule that you will feel and never be able to explain.
1Servicing is booked by phone, still. Even customers who found you online ring to book, because they want to talk about the noise it is making.
2Nobody chases a workshop twice. They ring the next result on the map. There are four other workshops within two kilometres of you.
3Status calls eat your day. Half your inbound calls are people asking whether their car is ready, which is a call that should never need a human.
UNIDEN VOICE · EMPTY BAY DOCKET
Illustrative only. Put your own numbers in.
Calls to the workshop, per week110
Answered by a human68
Rang out or hung up42
Share of those who were
a genuine bookingx 0.45
Genuine bookings lost per week19
Average invoice per job$560
LOST PER WEEK$10,640
LOST PER YEAR$553,280
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
Even at a quarter of this, it is the cheapest capacity you can buy.
The arithmetic is the point, not our example.
Even at a quarter of this, it is the cheapest capacity you can buy.
Six things every workshop says out loud
You have said at least four of these this month
These are not phone problems. They are what happens when the people who can answer questions are the people whose hands are inside an engine bay.
01
Only the mechanics can answer the questions
A customer asking whether a noise is the CV joint needs a mechanic, and the mechanic is under a car. So the call waits, or it does not get answered at all.
The agent handles bookings and status, and only escalates real technical questions.
02
"Is my car ready?" a hundred times a week
The single most common call in a workshop, and the least valuable use of anyone's time.
Answered instantly, or pushed out by SMS before they even ring.
03
Every interruption costs a torque setting
Stopping mid job to answer a phone is how mistakes happen, and how a two hour job becomes three.
Fewer interruptions, because most calls never need to reach the floor.
04
Next week's schedule fills by phone
Your utilisation depends entirely on calls being answered, and calls are answered by whoever is least busy, which is nobody.
Bookings taken 24/7, straight into the diary with the right job duration.
05
Rego and service reminders never get made
You know exactly who is due. Nobody has three hours to ring them all, so the work goes elsewhere.
Outbound AI agents can make the reminder calls and book them in.
06
Parts, customers and insurers all on one line
A supplier confirming a part, a customer chasing a car and an assessor all queue behind each other with no priority.
Separate queues, so parts and insurers never block a paying booking.
Watch one of them get saved
6:50pm. The roller door is down. The bay gets filled.
This is the call that used to ring out in an empty workshop. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your business.
It sounds like it is from here. Genuine Australian voices, not a call centre accent and not a robot reading a script.
It knows your services and your book. What you do, how long each job takes, and which slots are actually free.
It books the right length of job. So a logbook service does not get twenty minutes and a brake job does not get all day.
It handles status without a human. Which removes the single most common call in your workshop.
Uniden Voice AI Agent Live on line 100:46
AgentGood evening, thanks for calling. We have closed for the day, but I can still get you booked in. What does the car need?
CallerIt is due for a service, and it needs a roadworthy for the rego.
AgentNo problem. What make and model is it, and roughly what is the kilometres?
CallerA 2018 Hilux, about 140,000.
AgentThat is a logbook service plus a roadworthy, so I will allow most of a day. I have Thursday or next Monday. Would you like to leave it with us or wait?
CallerThursday, and I will drop it off. Name is Tony.
AgentBooked for Thursday, Tony. Drop off from seven thirty. I have texted you the address, what to bring for the roadworthy and an estimate range.
What happened after the workshop closed
- Booking taken for a specific job type, not just a name and number
- Correct job duration allocated so the bay is not double booked
- Drop off details and an estimate range texted to the customer
- Vehicle, service history and job scoped in your system overnight
One number, sorted by call type
A parts supplier should not queue in front of a paying booking
Publish one number. Behind it, bookings get taken, status calls get answered without a human, and real technical questions reach a mechanic when they are free.
Live call being routedOverflow and after hours to the AI agent
Trading peaks
Rego season and holiday road trips do not spread themselves out
Workshop call volume clusters. Registration renewals, the run up to school holidays, and the fortnight before Christmas when everyone suddenly wants the car checked before a long drive.
An AI agent absorbs those clusters. It books every one straight into the right length of slot, at any hour, so your bays fill from calls you would otherwise never have heard.
Inbound calls across a workshop yearshape, not scale
What your counter can realistically answer Overflow the AI agent picks up
Illustrative shape based on a typical Australian workshop year. Your own curve depends on your customer mix.
It plugs into what you already run
Your phone should know which car is calling
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call arrives with the customer, the vehicle and its service history attached rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open job appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a customer straight from the record in your workshop management system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
A brand Australians have trusted in their vehicles since 1966
Plenty of platforms will sell you AI. Very few are Australian, and almost none have been making the gear in Australian dashboards and work vehicles for sixty years.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Desk, pocket and back office
The EVOC2 desk handset where you want something solid to grab, plus real Uniden apps for Windows, Mac, Linux, iOS and Android. Same number, whether you are at a desk or under a car.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions workshops ask us first
Can it book the right length of job?
Yes, and this is the part that protects your day. You tell the agent how long each job type takes in your workshop, and it books accordingly. A logbook service, a brake job and a roadworthy all get different durations.
It can also apply rules like not booking two long jobs on the same hoist, or keeping a slot free for emergencies.
Can it stop the "is my car ready" calls?
Two ways. The agent answers the question instantly when someone rings, and outbound SMS from your workshop number can tell people the car is ready before they think to call.
Workshops usually tell us this alone gives the front counter an hour a day back.
Can it answer technical questions?
It should not, and we set it up not to. Diagnosing a noise over the phone is a mechanic's job. What the agent does is capture the symptom in the customer's own words, book the right kind of inspection, and flag anything that sounds urgent or unsafe for a person to call back.
That way your mechanics only get pulled off the floor for calls that genuinely need them.
What happens when the AI cannot help?
It hands over, and you decide where. Warranty disputes, insurance work and anything about a job already completed can go straight through to a person, to a specific queue, or to a manager's mobile.
The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your signage, your invoices and years of local listings and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never trade a day without a phone.
Now You're Talking
Fill next week's bays with this week's missed calls
Book fifteen minutes. Tell us how bookings reach you today, and we will show you the version where the hoist stays up and the diary still fills.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com