Industries / Legal
Uniden Voice for Legal
The most valuable call your firm receives goes to voicemail.
A new matter enquiry is worth many thousands of dollars and arrives from somebody in the middle of the worst week of their life. They will not leave a message and they will not ring twice.
Answers 24/7Genuine Australian voicesKeep your numberSole practitioner to full firm
Every matter
Your firmTue 3:40pm
Solicitor in a client conferenceCannot be interrupted, and should not be.Billable
New matter enquiry, family lawDistressed, ringing three firms today.10s22s35s48sMissed
Existing client chasing an updateFourth call this week about the same thing.05s12s20s28sMissed
One conference held. One matter lost, one client frustrated.
The bit nobody counts
One missed new matter costs more than a year of phone system
Firms track billable hours and realisation rates carefully. Almost nobody tracks the new matter enquiries that rang out, which is the most expensive number in the practice.
1Legal enquiries are urgent and emotional. Somebody facing a separation, a charge or a dispute rings until a human answers. They do not wait for a callback.
2They ring several firms in one afternoon. Whoever answers gets the consultation, and whoever gets the consultation usually gets the matter.
3Status chasing burns senior time. "Any update on my matter" is the most common call in most firms and the least appropriate use of a solicitor.
UNIDEN VOICE · LOST MATTERS LEDGER
Illustrative only. Put your own numbers in.
Calls to the firm, per week150
Answered by a person94
Rang out or abandoned56
Share of those who were
a genuine new matterx 0.25
Genuine new matter enquiries lost per week14
Average value per matter$4,200
LOST PER WEEK$58,800
LOST PER YEARMillions
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
Discount every assumption heavily and it is still the biggest leak in the firm.
The arithmetic is the point, not our example.
Discount every assumption heavily and it is still the biggest leak in the firm.
Six things every firm says out loud
You have said at least four of these this month
These are not phone problems. They are client intake and billable time problems that arrive down a phone line.
01
Nobody is free when the important call comes
Solicitors are in conferences, in court or on the phone. Reception is one person. The new matter enquiry hears a ringing tone.
The agent answers every call on the first ring and conducts a proper intake.
02
Intake is inconsistent when it happens at all
Different people take different details. Some matters arrive fully scoped, others arrive as a name and a number.
The same complete intake, every time, from the questions you designed.
03
Conflict checks happen too late
You find out about a conflict after somebody has already discussed the matter, which is a problem.
The agent can collect the parties' names first, so a check happens before anything substantive.
04
Status calls consume chargeable people
"Any news on my matter" reaches a solicitor because nobody else can answer it.
Handled by the agent, or pushed out proactively so clients stop needing to ring.
05
Court and after hours calls have no cover
A client arrested on a Saturday, or a matter listed on Monday, finds a firm that has gone home.
The agent covers every hour, and escalates genuinely urgent matters to the duty solicitor.
06
Nothing said on the phone is on the file
Instructions taken verbally and then reconstructed from memory is a professional risk you carry every day.
Recording, transcript and summary filed against the matter automatically.
Watch one of them get saved
8:05pm. The firm has closed. The matter is secured.
This is the call that used to reach voicemail. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your firm.
It sounds like it is from here. Genuine Australian voices, calm and professional, not a call centre accent.
It knows your firm, not the law. Practice areas, fee structures, your intake process and who takes what. It does not give legal advice, by design.
It runs a complete intake. Every time, in the same order, including the details you need for a conflict check.
It books the consultation. Which is what converts a distressed caller into a client.
Uniden Voice AI Agent Live on line 100:54
AgentGood evening, you have called Harrington Legal. The office has closed, but I can take your enquiry properly. What is it in relation to?
CallerMy partner and I have separated and I do not know where to start. There are two children.
AgentI am sorry, that is a difficult situation. We do act in family law matters and I can get you in front of one of our solicitors. Before we go further, can I take your full name and your former partner's full name, so we can check we are able to act?
CallerI am Sandra Whitlock and my partner is Mark Whitlock.
AgentThank you. I will not discuss the details of the matter with you tonight, but I can book your initial consultation. There is Wednesday at 10am or Thursday at 2pm, and the first consultation is a fixed fee of three hundred and thirty dollars.
CallerWednesday morning, please.
AgentBooked, Sandra, Wednesday at 10am. I have texted you the confirmation, the fixed fee and what to bring. A solicitor will confirm we can act before the appointment.
What happened after the firm closed
- New matter intake completed, in the practice area you actually service
- Both parties' names captured so a conflict check can run first
- Fixed fee consultation booked and disclosed on the call
- Enquiry and transcript in your practice management system overnight
One number, sorted properly
A new matter should never queue behind a status question
Publish one number. Behind it, new matter enquiries get a full intake, existing clients get updates without touching a solicitor, and accounts has its own queue.
Live call being routedOverflow and after hours to the AI agent
Demand peaks
Legal enquiries do not arrive during office hours
Matters begin when something goes wrong, and things go wrong on weekends, at night and in the weeks after Christmas. Your intake capacity is at its lowest exactly when enquiries peak.
An AI agent covers all of it. Every enquiry gets a complete intake and a booked consultation, at any hour, which is the difference between your firm getting the matter and the firm down the road getting it.
Inbound enquiries across a legal yearshape, not scale
What your firm can realistically answer Overflow the AI agent picks up
Illustrative shape based on typical Australian family and general practice patterns. Commercial firms differ.
It plugs into what you already run
Your phone should know which matter is calling
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call arrives with the client, the matter and its current stage attached rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open matter appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a client straight from the record in your practice management system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
An Australian platform for conversations that are privileged
Legal conversations carry obligations no other business has. Very few platforms keep them onshore end to end, and almost none are backed by a brand Australians have known since 1966.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Onshore, and that matters here
Calls, recordings and transcripts stay in Australian datacentres, on an Australian owned platform, supported by Australians. Client conversations never leave the country.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions firms ask us first
Will the AI give legal advice?
No, and it is configured explicitly not to. It is scripted to say so plainly if asked. The agent's job is intake: which practice area, the parties involved, the urgency, and booking the consultation.
It will not discuss the merits of a matter, and anything requiring judgement goes to a solicitor with the intake already complete.
How does this work with conflict checking?
It helps, because the agent can be scripted to collect the names of all relevant parties before any substantive discussion happens, which is earlier than most human intake manages.
That information lands in your system so a check can run before the consultation. The agent does not clear conflicts itself. It just makes sure you have what you need to.
What about privilege and confidentiality?
The platform is Australian owned, Australian hosted and Australian supported, so calls, recordings and transcripts stay onshore rather than being processed offshore, which is a genuine differentiator for a law firm.
You control recording, retention and access. We would strongly suggest configuring those to match your own professional obligations rather than taking our defaults.
What happens when the AI cannot help?
It hands over, and you decide where. Anything about the merits of a matter, and any urgent or custody situation can go straight through to a person, to a specific queue, or to a manager's mobile.
The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your letterhead, your costs agreements and years of directory listings and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never trade a day without a phone.
Now You're Talking
Never lose another new matter to a ringing tone
Book fifteen minutes. Show us how enquiries reach your firm today, and we will show you the version where every one gets a proper intake.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com