Industries / Construction
Uniden Voice for Construction
On site you cannot hear the phone. The job goes to someone who could.
Compressors, saws, a slab pour running late. Between the noise and the gloves, the phone in your pocket is the least answerable thing on site. Meanwhile the builder ringing around for a subbie is working down a list, and you are number three on it.
Answers 24/7Genuine Australian voicesKeep your numberOne crew or fifty
Every pour day
Your siteTue 2:11pm
Mid pour, gloves on, comms in useConcrete does not wait for a phone call.On the tools
Builder chasing a subbie for ThursdayWorking down a list of three numbers.09s16s24s33sMissed
Supplier confirming a delivery windowNeeds a yes before the truck is loaded.05s12s20s28sMissed
One slab poured. Two jobs gone to whoever picked up.
The bit nobody counts
A missed call is not a missed call. It is a job somebody else won.
You track materials to the dollar and labour to the quarter hour. The phone is the one input where you lose work all week and never see a figure for it, because the evidence walks away silently.
1Nobody leaves a voicemail any more. A builder chasing a trade rings three numbers and books the first one who answers. Your missed call is a competitor's job, usually inside a minute.
2The caller was already sold. They were not shopping on price. They had the scope, the dates and the site address ready to go.
3You never find out it happened. No alert, no log, no line in the job book. The only trace is a quieter fortnight in six weeks' time.
UNIDEN VOICE · LOST JOBS DOCKET
Illustrative only. Put your own numbers in.
Calls to the business, per week70
Answered by a human44
Rang out or hung up26
Share of those who were
a genuine enquiryx 0.35
Real enquiries lost per week9
Your average job value$2,400
LOST PER WEEK$21,600
LOST PER YEAR$1.12m
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
Even at one job a fortnight the sum is uncomfortable.
The arithmetic is the point, not our example.
Even at one job a fortnight the sum is uncomfortable.
Six things every builder says out loud
You have said at least four of these this month
None of these are phone system problems. They are site problems that happen to arrive down a phone line.
01
You cannot answer with your hands full
Gloves, harness, a laser level in one hand and a level in the other. The phone rings in a pocket you cannot reach for another twenty minutes, and by then the caller has moved on.
The AI agent answers on ring one, takes the scope and texts you the detail.
02
Every enquiry needs the same eight questions
Where is the site. What is the scope. What are the access restrictions. When do you need it done. Is there a builder above you. Eight questions before anything useful happens, every single time.
The agent asks them in order and hands you a qualified brief, not a missed call.
03
The office is a ute and a phone
There is no reception desk. There is you, at 6:40pm, doing quotes with a cold dinner and eleven callbacks that should have happened at eleven that morning.
Calls get answered during the day so your evening is quoting, not chasing.
04
Three sites, and nobody knows which one to ring
Clients call the number they were given eighteen months ago, which reaches a supervisor who left. Then they try your mobile, then they give up.
One number, routed by site and by hours, with overflow between crews.
05
Subbies and suppliers ring at once
The same line carries a variation request, a concrete booking and a client asking about a crack in a render. Everything is urgent and nothing is triaged.
Priority queues put site critical calls ahead of general enquiries.
06
Verbal instructions vanish
Half of a job's scope changes are agreed on the phone from a site with no signal and no notes. Then the variation gets argued about at invoice time.
Every call recorded, transcribed and summarised, so the file is the record.
Watch one of them get saved
4:55pm on a Friday. The enquiry lands anyway.
This is the call that used to ring out from a pocket. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your business.
It sounds like it is from here. Genuine Australian voices, not a call centre accent and not a robot reading a script.
It knows your trade. Your service area, your licences, your lead times, the work you take and the work you politely decline.
It qualifies instead of just taking a name. Scope, site, access and timing, so what reaches you is a brief rather than a mystery.
It leaves a paper trail. Recording, transcript, summary and next action, in your systems before you are off site.
Uniden Voice AI Agent Live on line 100:52
AgentGood afternoon, thanks for calling. The crews are on site at the moment, but I can take the details and get you a call back. What is the job?
BuilderI need a formwork crew for a slab, Thursday week, out at Kellyville. Are you taking work?
AgentWe are, and we cover Kellyville. Roughly what area is the slab, and is there truck access to the pour?
BuilderAbout 180 square metres, and yes, the driveway is in already.
AgentThat is well within what we do. I have you down for Thursday the 14th as a site inspection, and Dave will confirm the crew tomorrow morning. Can I grab a name and a mobile?
BuilderMark, oh four one seven, six five four, three two one.
AgentThanks Mark. I have texted you our licence details and Dave's direct number. He will call you before nine.
What happened while you were on the slab
- Enquiry qualified: scope, location, access and date
- Site inspection provisionally booked for Thursday the 14th
- Licence details and a direct number texted to the builder
- Brief and transcript in your CRM before you left site
One number, however many crews
Stop asking clients to work out which supervisor to ring
Publish one number. Everything behind it is yours to shape: by site, by crew, by trading hours, with the AI agent catching whatever nobody on the tools can get to.
Live call being routedOverflow and after hours to the AI agent
Trading peaks
Your phone gets loudest exactly when your crews are flat out
Construction enquiry volume is not flat. It climbs through autumn as builders lock in programmes, and peaks when everyone wants a slab down before the wet season. That is the same fortnight nobody can pick up.
An AI agent does not need a roster. It absorbs the whole peak, hands you the qualified ones, and costs the same in a quiet July as it does in a frantic November. The rest of the year it just quietly stops your after hours enquiries from disappearing.
Inbound enquiries across a building yearshape, not scale
What your crews can realistically answer Overflow the AI agent picks up
Illustrative shape based on a typical Australian building programme. Your own curve depends on your trade and your climate zone.
It plugs into what you already run
Your phone should know which job is calling
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call arrives with a client and a job attached to it rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open job appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a client straight from the record in your job management or accounting system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
A brand that has been on Australian job sites for decades, now running your front office
Plenty of platforms will sell you AI. Very few are Australian, and almost none have been making the two way radios and phones in Australian work vehicles since 1966.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Desk, pocket and back office
The EVOC2 desk handset where you want something solid to grab, plus real Uniden apps for Windows, Mac, Linux, iOS and Android. Same number, whether you are at a desk or in a roof cavity.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions builders and trades ask us first
Can an AI agent really quote a job?
It does not pretend to. What it does is qualify properly, which is the part that actually costs you work when it does not happen. Scope, site address, access, timing, whether there is a builder above you, and whether the job is in your service area and inside your licence.
You get a brief instead of a missed call, and you quote from information rather than from a callback that never connects. Where you have standard rates for standard work, the agent can quote those directly if you want it to.
What happens when the AI cannot help?
It hands over, and you decide where. Disputes, defects, safety incidents and anything on a live site can go straight through to a person, to a specific queue, or to a manager's mobile.
The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.
Will it work when I am somewhere with no reception?
That is exactly the case it solves. The agent answers in the cloud, so the caller is never left ringing out while you are in a basement, a lift well or a roof space. The details reach you by SMS and in the app the moment you have signal again.
Call flows can also try your mobile first and only fall back to the agent, so nothing changes about how you work when you can answer.
We run more than one site. Does it handle that?
That is where it earns its keep. You advertise one number and we route behind it: by site, by time of day, by queue, with overflow so a call at a flat out site rings somewhere quieter instead of ringing out.
Each site can keep its own greeting and its own direct number as well. Reporting rolls up across all of them, so you can finally compare how each one handles its phone.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your ute, your signage and your licence listings and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never trade a day without a phone.
Now You're Talking
Next site day, nobody has to choose
Book fifteen minutes. Tell us how enquiries reach you today, and we will show you the version where the tools and the phone both get looked after.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com