Industries / Manufacturing
Uniden Voice for Manufacturing
Orders, freight and the floor all arrive on the same overloaded line.
A manufacturing business has three completely different phone problems wearing one phone number. Purchase orders, freight and logistics, and production questions from people who need an answer in the next ten minutes.
Answers 24/7Genuine Australian voicesKeep your numberOne plant or several
Every production day
Your plantWed 9:30am
Reception on a long freight callSorting a carrier problem that cannot wait.Engaged
Purchase order from a major accountLarge order, ringing out.08s16s24s33sMissed
Production chasing a materials answerA line waiting on a decision.05s11s19s27sMissed
One freight issue solved. One order and one line held up.
The bit nobody counts
A single blocked line costs more than a year of phone system
In manufacturing the phone is not a sales channel, it is part of the production system. When it does not work, orders stall, lines wait and freight goes wrong, and all three cost real money.
1Purchase orders queue behind freight problems. One reception, one line, no triage. The biggest order of the week waits behind a carrier dispute.
2Production questions have a ten minute shelf life. A line waiting on an answer is idle capacity, and idle capacity is the most expensive thing in the building.
3Freight failures compound. A missed call from a carrier becomes a missed delivery window, which becomes an unhappy account.
UNIDEN VOICE · BLOCKED LINE DOCKET
Illustrative only. Put your own numbers in.
Inbound calls per week180
Reached the right person first time104
Misrouted or rang out76
Share of those who were
production criticalx 0.25
Production calls that did not connect19
Cost per hour of idle line$900
LOST PER WEEK$8,550
LOST PER YEAR$444,600
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
That assumes half an hour of delay per blocked call, which is generous.
The arithmetic is the point, not our example.
That assumes half an hour of delay per blocked call, which is generous.
Six things every plant says out loud
You have said at least four of these this month
These are not phone problems. They are three different businesses sharing one phone number.
01
One reception, three unrelated jobs
Sales, freight and production all funnel through the same person, who can only do one at a time and has no way to know which caller matters most.
Separate queues with priority, so production critical calls jump ahead.
02
The floor cannot be reached
Anyone useful is on the floor with hearing protection on, nowhere near a desk phone.
One identity that reaches them on a mobile or a ruggedised handset wherever they are.
03
Orders arrive by phone and get transcribed wrong
Part numbers and quantities taken down verbally, then keyed in from memory. One digit and you have made the wrong thing.
Recording and transcript on every order call, so the source is exact.
04
Freight is a full time phone job
Carriers, depots, drivers and customers chasing deliveries can absorb an entire person's day.
A dedicated freight queue, with the AI agent handling status enquiries.
05
After hours orders vanish
Customers in other timezones, and your own late shift, both find a phone system that has gone home.
The agent covers the hours reception does not, and takes the order.
06
Nobody can prove what was agreed
Delivery dates, tolerances and quantities agreed on the phone, then disputed at invoice time.
Every call recorded and summarised against the account.
Watch one of them get saved
6:20am. Before reception. The order is taken anyway.
This is the call that used to reach a switchboard message. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your business.
It sounds like it is from here. Genuine Australian voices, not a call centre accent and not a robot reading a script.
It knows your products and lead times. What you make, minimum order quantities, and realistic dispatch dates.
It reads part numbers back. Which is where verbal orders usually go wrong and get expensive.
It knows what is production critical. So a line waiting on an answer never queues behind a freight query.
Uniden Voice AI Agent Live on line 100:50
AgentGood morning, thanks for calling. Reception is in from eight, but I can take an order now. Which account are you calling from?
BuyerIt is Harrow Engineering. I need to place an order and I need it dispatched this week.
AgentThanks. What is the part number and quantity?
BuyerFour hundred of the 22 millimetre brackets, part BR dash 2 2 0 4.
AgentLet me read that back: four hundred units of BR dash 2 2 0 4. Is that correct?
BuyerCorrect.
AgentOn current lead times that dispatches Thursday. I have logged the order against the Harrow account and flagged it for the production planner at eight. You will get a confirmation by SMS and email.
What happened before the shift started
- Order captured against the right account before reception arrived
- Part number read back and confirmed, so nothing was mis keyed
- Realistic dispatch date given from your actual lead times
- Order flagged for the production planner with a full transcript
One number, three different businesses
Production critical calls should never queue behind freight
Publish one number. Behind it, orders reach sales, freight has its own queue, and anything that is holding up a line jumps to the front.
Live call being routedOverflow and after hours to the AI agent
Trading peaks
Order volume clusters and reception does not
Manufacturing call volume is driven by your customers' cycles, not yours. End of financial year, pre Christmas shutdowns, and project driven bursts that arrive with no warning.
An AI agent gives you elastic reception. It answers everything, takes orders accurately at any hour, and keeps the production queue clear so lines are never idle waiting on a phone call.
Inbound calls across a manufacturing yearshape, not scale
What reception can realistically answer Overflow the AI agent picks up
Illustrative shape based on a typical Australian manufacturing year. Your own curve depends on your customer base.
It plugs into what you already run
Your phone should know which account is calling
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call arrives with the account, its open orders and its credit status attached rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open order appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a buyer straight from the record in your ERP or order system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
An Australian phone platform for a plant that cannot afford to stop
Plenty of platforms will sell you AI. Very few are Australian owned, hosted and supported, and almost none are backed by hardware built by a brand Australians have known since 1966.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Desk, pocket and back office
The EVOC2 desk handset where you want something solid to grab, plus real Uniden apps for Windows, Mac, Linux, iOS and Android. Same number, whether you are at a desk or on the floor.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions manufacturers ask us first
Can it take an order accurately?
This is the case AI agents are unusually good at, because they never get bored of reading a part number back. The agent captures the account, the part number and the quantity, confirms them back to the caller, and logs the whole thing with a recording and a transcript attached.
Where your ERP or order system can be reached through an integration or an API, the order can land directly in it. Where it cannot, the agent produces a complete, verified order for someone to enter in seconds.
Can it reach people who are on the floor?
Yes. The mobile app runs on a phone in a pocket, and calls can ring a group of handsets rather than a desk nobody is at. You can also route by shift, so a call at 11pm reaches whoever is actually working.
For genuinely production critical calls we usually set up a priority queue that bypasses everything else.
What happens when the AI cannot help?
It hands over, and you decide where. Quality issues, credit holds and anything contractual can go straight through to a person, to a specific queue, or to a manager's mobile.
The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.
We run more than one plant. Does it handle that?
That is where it earns its keep. You advertise one number and we route behind it: by plant, by time of day, by queue, with overflow so a call at a flat out plant rings somewhere quieter instead of ringing out.
Each plant can keep its own greeting and its own direct number as well. Reporting rolls up across all of them, so you can finally compare how each one handles its phone.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your purchase orders, your invoices and your customer records and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. Your lines never wait on a phone changeover.
Now You're Talking
Keep the lines running and the orders landing
Book fifteen minutes. Show us how orders, freight and production calls reach you today, and we will show you the version where none of them block each other.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com