A custom AI build still needs a phone system to live in.
FlowWorks is a Melbourne AI consultancy that designs and builds an AI receptionist around your business. It is a project, not a phone system. Uniden Voice gives you the phone system, the staff apps and the AI Agents on one platform you can set up yourself.
AI Agents built inDesk phones and appsQueues, IVR and ring groupsAustralian supportNo contract
Follow one calllive
FlowWorks, built on top of your phones project
📞Caller
🏢Your telco
↪Call divert
🤖FlowWorks AI
❓Back to a person?
Transfers out to a mobile, outside any phone systemextra hops
Uniden Voice, AI built into the phone system native
📞Caller
✦Uniden Voice AI + PBX
👥Right person
Answered, handled, handed to a human in one systemone hop
FlowWorks builds genuinely custom AI
FlowWorks is a local team that scopes your workflows and builds the agent for you, with integrations into tools like Cliniko, Google Calendar and your CRM. It says you own what it builds and there is no lock-in contract. If you want a bespoke automation project, that is a real service.
Custom build scoped to your workflows
Melbourne based, claims Australian data centres
Integrations with Cliniko, calendars and CRMs
No lock-in, you own the system it builds
You are buying a build project. The phones are still your problem.
FlowWorks does not publish a phone system, numbers, handsets or staff apps. Its AI answers your line, but the call routing, the team and the handsets all have to come from somewhere else.
01
💸
Setup fee before a single call
FlowWorks publishes AI receptionist builds from $2,500 setup plus $250 a month, and other implementations from $3,500 to $25,000 and up. Uniden Voice AI Agents start from $49 a week with free setup and training included.
02
📵
No phone system underneath
There are no published desk phones, softphone apps, extensions, ring groups or call queues. The agent sits in front of whatever phone service you already pay for.
03
🔁
Every change is a job ticket
A custom build means changes go back to the builder. In Uniden Voice you edit the agent, its knowledge and its skills yourself in Agent Studio and it updates on the next call.
An AI agent needs a phone system underneath it. You can buy two, or one.
A FlowWorks agent answers the line, then hands hot leads to your mobile. Uniden Voice runs the whole call: the AI, the routing and the people.
FlowWorks + a phone system
Two suppliers, joined by a transfer
- Custom build from $2,500 setup
- Phone connection method not published
- Live transfer to a mobile
- No desk phones or staff apps
- No queues, ring groups or IVR
- Changes go back to the builder
Uniden Voice
One platform, AI native
- AI Agents answer on your own numbers, no divert
- Warm transfer into a team, queue or extension
- Time conditions, IVR and queue overflow decide when AI answers
- Uniden desk phones, Desktop App and Mobile App for staff
- SMS, recordings and AI summaries in one call log
- One Australian provider, one bill, no contract
What happens when the caller needs a real person?
This is where AI-only services show the join. An AI agent that lives inside your phone system puts the caller straight through to the right team, on the same system.
FlowWorks AI only
Hi, my invoice looks wrong. Can I talk to someone?
I can pass this on. Let me try the owner's mobile.
Can you just put me through?
↪ Transfer out to a mobile number
Sorry, I'll make sure they get your message.
✕ No queue, no team, no presence to route into
Uniden Voice AI Agent native
Hi, my invoice looks wrong. Can I talk to someone?
Of course. I'll put you through to our accounts team now and let them know it's about your invoice.
✓ Transfer to Accounts ring group
✓ Warm handover, context spoken first
Perfect, thanks.
✓ Recording, transcript and summary in the call log
Uniden Voice vs FlowWorks, line by line
| What you need | FlowWorks | Uniden Voice |
|---|---|---|
| What it is | ✕AI consultancy, custom builds | ✓Cloud phone system with AI Agents built in |
| Getting started | ~From $2,500 setup + $250 a month | ✓Free setup, AI from $49 a week, no contract |
| Phone numbers and porting | ✕Not published | ✓Port in free, 1300, 1800 and local numbers |
| Desk phones and staff apps | ✕Not offered | ✓Uniden handsets, Desktop and Mobile App |
| Queues, ring groups, IVR | ✕Not offered | ✓Included |
| Transfer to your team | ~Live transfer to a mobile | ✓Warm transfer to a team, queue or extension |
| Edit the agent yourself | ~Custom build, changes via the builder | ✓Agent Studio, self service, versioned |
| Australian hosting | ✓Claims Australian data centres | ✓Australian infrastructure |
FlowWorks details from flowworks.com.au, checked 28 September 2026.
system for calls, AI, apps, SMS and routing
a week, from, for unlimited AI agents
phone system features included
lock-in contracts, keep your numbers
A build fee, a monthly fee, and a phone bill on top
FlowWorks publishes its build pricing. The phone system it answers for is a separate supplier you still pay.
FlowWorks route: what you end up paying for
AI receptionist build (setup)from $2,500
Ongoing AI servicefrom $250/mo
Your existing phone system and numbersseparate
Handsets and staff appsseparate
Changes to the agentvia the builder
Suppliers to manage2+
Uniden Voice: one account
Cloud phone system, 50+ features, desktop and mobile appsper user
AI Agents: unlimited agents, Agent Studio, trainingfrom $49/wk
AI talk time, reduced with call bundlesper minute
Number porting and setupfree
Lock-in contractnone
Suppliers to manage1
Six reasons AI belongs inside the phone system
One number, no forwarding chain
Calls land on your Uniden Voice number and the AI answers there. No divert from your telco to a second supplier, no extra hop, no caller ID lost along the way.
Transfers that reach a person
The agent transfers into a team, queue or extension on the same system, warm, with the context spoken. Not a fresh outbound call to someone's mobile.
Routing decides when AI answers
Point a time condition, an IVR option or a queue overflow at the agent. AI takes after hours and the overflow while your team keeps the calls they want.
Your team is on the same system
Desk phones, the Desktop App and the Mobile App all share one call log, so staff see the AI's recording, transcript and summary where they already work.
One bill, one support line
Phones, numbers, AI and integrations come from one Australian provider. When something is wrong there is one number to call and no finger pointing.
Priced for small business
Unlimited AI agents from $49 a week on top of your phone plan. Talk time by the minute, bundles to bring it down, and no contract.
Uniden Voice vs FlowWorks: common questions
Is FlowWorks a phone system?
No. FlowWorks is a Melbourne AI consultancy that builds custom AI receptionists and automations. It does not publish phone numbers, handsets, staff apps or call routing, so you still need a phone system. Uniden Voice is the phone system and the AI in one.
How much does FlowWorks cost compared with Uniden Voice?
FlowWorks publishes AI receptionist builds from $2,500 setup plus $250 a month, with larger implementations from $3,500 to over $25,000. Uniden Voice AI Agents start from $49 a week for unlimited agents on top of your phone plan, with setup and training included and AI talk time billed by the minute.
Can I build and change my own AI agent in Uniden Voice?
Yes. Agent Studio lets you set the voice, personality, knowledge, skills and tools yourself, with version history so you can roll back. Most businesses have a first agent live the same day, and we build the first one with you.
Can the Uniden Voice AI transfer calls to my staff?
Yes. The agent can warm transfer into a team, a queue or an extension on the same system, speaking the context first, or take a message and email it through.
Skip the build project. Switch on the AI.
Get the phone system, the staff apps and unlimited AI Agents from one Australian provider. We build your first agent with you.
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Competitor details were checked against each provider's public website on 28 September 2026 and may have changed since. Prices are as published, in the currency shown. Product names are trademarks of their owners and are used here for comparison only.