Two numbers, two services. Or one phone system.
AiDial is an Australian AI receptionist and outbound calling platform with a strong compliance story. Its pricing FAQ describes a new, dedicated number you forward your main number to, maintaining both. Uniden Voice answers on your own numbers, inside a full phone system.
AI Agents built inDesk phones and appsQueues, IVR and ring groupsAustralian supportNo contract
Follow one calllive
AiDial, via a second number two numbers
📞Caller
🏢Your telco
↪Call divert
🤖AiDial AI
❓Back to a person?
Transfers to humans, outside a phone system it runsextra hops
Uniden Voice, AI built into the phone system native
📞Caller
✦Uniden Voice AI + PBX
👥Right person
Answered, handled, handed to a human in one systemone hop
AiDial takes Australian compliance seriously
AiDial is Australian, advertises AI hosted and processed in Australia across Sydney, Melbourne and Canberra, offers PII redaction and more than 100 voices, and supports transfers to humans. For regulated businesses, that focus is genuine.
AI hosted and processed in Australia
PII redaction and a Compliance Pack
Inbound and outbound AI calling
Australian based support
Priced per call, on a number you do not own
AiDial's own pricing FAQ describes a dedicated AI number you forward your main number to, which means maintaining service for both.
01
🔢
Every call is a unit
Receptionist plans are $149 for 60 calls, $249 for 150 and $449 for 400, then $1.49 to $2.49 per extra call. Voicemails and wrong numbers count, and there is no overage cap.
02
📞
A second number to keep
Per its pricing FAQ, you forward your main number to a new AiDial number, keep paying for both, and the AI number stays with AiDial. Uniden Voice ports your number and answers it natively.
03
🧾
Extras by scope of work
Setup fees and minimum term are set in a scope of work, integrations are quoted separately, and the Compliance Pack is $100 a month. Uniden Voice setup and porting are free, with no contract.
An AI agent needs a phone system underneath it. You can buy two, or one.
AiDial runs the AI line. Your phone provider runs the other one. Uniden Voice runs both as one.
AiDial + a phone system
AI number plus your existing phone service
- From $149/mo for 60 calls, then per call
- New dedicated number, maintain both
- Voicemails and wrong numbers count as calls
- Transfers to humans
- No desk phones, staff apps or queues
- Setup and term set by scope of work
Uniden Voice
One platform, AI native
- AI Agents answer on your own numbers, no divert
- Warm transfer into a team, queue or extension
- Time conditions, IVR and queue overflow decide when AI answers
- Uniden desk phones, Desktop App and Mobile App for staff
- SMS, recordings and AI summaries in one call log
- One Australian provider, one bill, no contract
What happens when the caller needs a real person?
This is where AI-only services show the join. An AI agent that lives inside your phone system puts the caller straight through to the right team, on the same system.
AiDial AI only
Hi, my invoice looks wrong. Can I talk to someone?
Let me transfer you to a team member.
Can you just put me through?
↪ Transfer out from the AI number to your phones
Sorry, I'll make sure they get your message.
✕ That call just used another call unit
Uniden Voice AI Agent native
Hi, my invoice looks wrong. Can I talk to someone?
Of course. I'll put you through to our accounts team now and let them know it's about your invoice.
✓ Transfer to Accounts ring group
✓ Warm handover, context spoken first
Perfect, thanks.
✓ Recording, transcript and summary in the call log
Uniden Voice vs AiDial, line by line
| What you need | AiDial | Uniden Voice |
|---|---|---|
| What it is | ✕AI receptionist and outbound platform | ✓Cloud phone system with AI Agents built in |
| Price | ~$149 to $449/mo for 60 to 400 calls | ✓From $49 a week, unlimited agents |
| Beyond the allowance | ✕$1.49 to $2.49 per call, no cap | ✓Talk time by the minute, bundles lower it |
| Your number | ~Forward to a dedicated AI number | ✓Ported free, AI answers it natively |
| Desk phones and staff apps | ✕Not offered | ✓Uniden handsets, Desktop and Mobile App |
| Queues, ring groups, IVR | ✕Positions against IVR | ✓Included, AI can sit in front or behind |
| Transfer to your team | ~Supported, out to your phones | ✓Warm transfer to a team, queue or extension |
| Australian AI processing | ✓Advertised, Compliance Pack $100/mo | ✓Australian infrastructure |
AiDial details from aidial.com.au and its AI call pricing page and FAQ, checked 28 September 2026. GST treatment not stated.
system for calls, AI, apps, SMS and routing
a week, from, for unlimited AI agents
phone system features included
lock-in contracts, keep your numbers
Plan, per call overage, compliance, and two numbers
AiDial prices by the call unit, and its own FAQ says you keep paying for your existing phone service too.
AiDial route: what you end up paying for
Receptionist plan, 60 to 400 calls$149 to $449/mo
Each call past the allowance$1.49 to $2.49
Compliance Pack$100/mo
Setup and integrationsby scope of work
Your existing phone service, kept runningseparate
Suppliers to manage2
Uniden Voice: one account
Cloud phone system, 50+ features, desktop and mobile appsper user
AI Agents: unlimited agents, Agent Studio, trainingfrom $49/wk
AI talk time, reduced with call bundlesper minute
Number porting and setupfree
Lock-in contractnone
Suppliers to manage1
Six reasons AI belongs inside the phone system
One number, no forwarding chain
Calls land on your Uniden Voice number and the AI answers there. No divert from your telco to a second supplier, no extra hop, no caller ID lost along the way.
Transfers that reach a person
The agent transfers into a team, queue or extension on the same system, warm, with the context spoken. Not a fresh outbound call to someone's mobile.
Routing decides when AI answers
Point a time condition, an IVR option or a queue overflow at the agent. AI takes after hours and the overflow while your team keeps the calls they want.
Your team is on the same system
Desk phones, the Desktop App and the Mobile App all share one call log, so staff see the AI's recording, transcript and summary where they already work.
One bill, one support line
Phones, numbers, AI and integrations come from one Australian provider. When something is wrong there is one number to call and no finger pointing.
Priced for small business
Unlimited AI agents from $49 a week on top of your phone plan. Talk time by the minute, bundles to bring it down, and no contract.
Uniden Voice vs AiDial: common questions
Is AiDial a phone system?
No. AiDial is an AI receptionist and outbound calling platform. Its pricing FAQ describes a dedicated AI number that your main number forwards to, with service maintained on both. It does not supply desk phones, staff apps, extensions or queues. Uniden Voice is the phone system with AI Agents built in.
How is AiDial priced?
As published, receptionist plans are $149 a month for 60 calls, $249 for 150 and $449 for 400, with $2.49 to $1.49 per extra call. A call unit covers up to 10 minutes, and voicemails and wrong numbers count. Uniden Voice AI Agents are from $49 a week for unlimited agents, with talk time by the minute.
Is Uniden Voice AI hosted in Australia?
Yes. Uniden Voice runs on Australian infrastructure. Your knowledge files, recordings and transcripts belong to your account and are never used to train anyone else's agent.
Can Uniden Voice do outbound AI calls like AiDial?
Yes. Outbound skills work a contact list on a schedule with retry rules, active days and daily and monthly call caps, from your own business numbers, and every call is logged and transcribed.
One number. One system. Unlimited agents.
Port your number free and let the AI answer it natively, next to your team. Book a demo or sign up online.
1300 881 662 ·
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Competitor details were checked against each provider's public website on 28 September 2026 and may have changed since. Prices are as published, in the currency shown. Product names are trademarks of their owners and are used here for comparison only.