Manolutions Customer story · Executive advisory

One number for the firm. A direct line to Paul.

Manolutions advises founders, owners and chief executives on decisions that can't wait. On Uniden Voice, one number carries the firm, the IVR sends each caller to the right place, and Paul's extension rings Paul wherever he is working that week.

IVR Direct extension Voicemail to email
Paul Lange, founder of Manolutions
Paul's extension · ringingOn his mobile app
Voicemail → inbox
Meet Manolutions

Advisory for owners who carry the risk personally

Manolutions works on the hard calls inside a business: the problems everyone has learned to live with, and the decision that has sat on the desk for three quarters under a different name each time.

Paul Lange has close to four decades on both sides of that table. He has built and exited five companies, and as a founding partner in a boutique venture capital and private equity firm he went into the businesses they backed and made them work better. The firm runs on its Total QX™ framework and also delivers the nationally accredited Certificate IV, Diploma and Advanced Diploma in Leadership and Management.

Good for the customer, the people and the business, all at once.

Manolutions
  • FirmManolutions
  • PrincipalPaul Lange
  • FocusExecutive advisory, leadership training
  • FrameworkTotal QX™
  • UsesIVR, direct extension, voicemail to email
Before and after

Why the phone system matters to Manolutions

Paul put it this way: “We sell operational discipline for a living, so our own phone system has to pass the test we set for everyone else.”

BeforeThe principal at the end of a queue

Many firms make clients work to reach the person who can actually help.

With Uniden VoicePaul's extension goes to Paul

Anyone carrying an urgent decision is one extension away from him.

BeforeCallers repeating themselves

Being passed from person to person wastes the caller's time.

With Uniden VoiceOne number and an IVR

The IVR puts each caller where they need to be the first time.

BeforeVoicemail that waits

Across time zones, a message left on a desk phone can sit for days.

With Uniden VoiceVoicemail by email

The extension follows Paul, and any voicemail lands in his inbox the same day.

How it works

How a call reaches Paul

  1. The client calls one numberThe IVR sends them to the right person without a transfer.
  2. Paul's extension rings wherever he isDesk phone, mobile app or laptop, in any time zone.
  3. If he can't answer, it's emailedVoicemail arrives in his inbox and gets dealt with that day.

Animated example. Names and numbers are made up.

“
We sell operational discipline for a living, so our own phone system has to pass the test we set for everyone else.
Paul LangeManolutions
Paul Lange of Manolutions
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