Uniden Voice vs Microsoft Teams Phone
A collaboration tool wearing a phone system's clothes.
Out of the box, Teams can't make or take a single public phone call. You need a Phone licence, then a calling plan or a third-party SBC, then an integrator to wire it up. Uniden Voice is a real phone system on day one, AI receptionist included.
To make Teams ring the PSTN checkout
1
Microsoft 365 licenceThe base subscription per user
2
Teams Phone licence add-onEach user must be "Enterprise Voice enabled"
3
A calling plan OR Operator Connect OR Direct RoutingStill nothing on the public network without one
4
SBC + IT/partner project (Direct Routing)Provision routing policies & dial plans
5
Certified third-party handsetsSourced & provisioned separately
…and only now can it make a phone call.
The reveal
Brilliant for meetings. Not built to be your phone line.
Teams is a superb collaboration app, and that's exactly the point. "Teams Phone" bolts telephony on through a maze of licences, carriers and integrators. The phone-system part is never the simple bit.
No PSTN out of the box
Without a calling plan or Direct Routing, Teams can't reach a normal phone number at all. The dial tone is an add-on.
Three vendors, one phone call
Microsoft for the platform, a carrier/partner for PSTN, often an integrator for the SBC: three relationships to manage and bill.
No Australian AI receptionist
Copilot does meeting summaries; an actual call-answering agent is newer, limited and US/English-led, not an Aussie-voiced agent that qualifies and books.
Side by side
A licensing project, or switch-it-on telephony.
Teams Phone
Assembled from licences
- ✕ Phone licence + calling plan/SBC before any PSTN call
- ✕ Direct Routing needs an IT/partner deployment
- ✕ Multi-vendor billing & support
- ✕ No first-party plug-and-play desk handset
- ✕ Call quality depends on the add-on you chose
- ✕ US-headquartered platform
Uniden Voice over Cloud
A phone system on day one
- ✓ Makes & takes real calls immediately, nothing to bolt on
- ✓ Vocky AI answers, qualifies & books in an Aussie voice
- ✓ One Australian provider for platform, PSTN, NBN & support
- ✓ EVOC2 HD handset, plug-and-play
- ✓ 99.99% uptime + 4-hour NBN fault SLA
- ✓ Apps on Windows, macOS, Linux, iOS & Android too
Why Uniden
Keep Teams for chat. Let Uniden be the phone.
Turnkey, not a project
No Phone licence, calling plan or SBC to deploy. Plug in the EVOC2, port your numbers, start talking, managed end to end.
A real AI receptionist
Vocky AI answers every call instantly in an Australian voice, qualifying leads and booking jobs, not just recapping meetings.
One Australian bill
Platform, PSTN, numbers, NBN, hardware and AI from a single onshore vendor, with a guaranteed uptime and fault SLA.
Your phone shouldn't need a deployment plan.
See Uniden Voice make and take real calls on day one, with your AI receptionist already answering.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com
