The 6pm call still gets answered
Your agent picks up whenever the phone rings. No voicemail, no "our office hours are", no caller deciding you are shut and trying someone else.
Every call answered by an AI agent that actually does the job.
Uniden Voice AI Agents pick up on the first ring, answer the question, book the job, take the message and write the whole thing up for you. At 9am, at 9pm, and on the Saturday you are on a roof.
From $49 per week unlimited AI agents, AI training and the builder portal included
Allie, after hours reception
Answers the main line from 5pm, books jobs into the calendar and texts the customer a confirmation.
Answering 0412 231 477Booked a jobThursday 9:40am, hot water service
Done
Sent the confirmation SMSAddress, time and your mobile
Done
Wrote up the callTranscript, summary and outcome logged
Emailed
0Cover, including public holidays
UnlimitedAI agents on every plan
0To build your first agent
0Starting price, no contract
Why this matters
A missed call is a customer ringing the next business on the list
Most small businesses lose work in the gaps. Lunch, site visits, after five, the school run, the week someone is away. An AI agent fills every one of those gaps without you hiring, rostering or training another person.
Your team stops being the switchboard
Routine questions, opening hours, prices, booking changes and message taking all get handled before anyone on your team is interrupted.
You find out what people actually ring about
Every call is transcribed, summarised and tagged with an outcome. Patterns you could only guess at before turn into a list you can act on.
Listen in
This is what your caller gets at 7pm on a Friday
A real call flow, played out. The agent answers, works out what the caller needs, checks the calendar, books it, sends the text and hands you the write up. Nobody in your business touched the phone.
Allie, after hours reception
Inbound from 0412 231 477
00:00
AllieGood evening, you have reached Harbour Plumbing. This is Allie. How can I help?
CallerHi, my hot water system has packed it in. Can someone come out?
AllieSorry to hear that. Is there water coming out anywhere, or has it just gone cold?
CallerJust cold. No leak.
AllieThat one can wait for a normal booking, which saves you the after hours rate. I have Thursday at 9:40am or Friday at 2pm in Marrickville. Which suits?
CallerThursday morning is good. It is 14 Renwick Street.
AllieBooked for Thursday 9:40am at 14 Renwick Street. I am texting you the confirmation now, and Dave will call when he is fifteen minutes away.
What the agent did while talking
Identified the job type Hot water
Triaged urgency against your rules Not emergency
Checked live calendar availability Calendar tool
Created the booking Thu 9:40am
Sent the confirmation SMS Business number
Captured the outcome fields Posted to webhook
Call summary emailed to you
New booking, hot water replacement quote, 14 Renwick Street Marrickville. Customer Sam Whitfield, 0412 231 477. Booked Thursday 9:40am. Not urgent, no leak. Existing unit around 12 years old, so quote a replacement.
New booking, hot water replacement quote, 14 Renwick Street Marrickville. Customer Sam Whitfield, 0412 231 477. Booked Thursday 9:40am. Not urgent, no leak. Existing unit around 12 years old, so quote a replacement.
Agent Studio
Build as many agents as you want, in the same portal as your phones
No developers, no agency, no per agent licence. Give the agent a name, a voice and a job, point a number at it and it is answering. Run one for reception, one for after hours, one for bookings and one that chases quotes, all on the one account.
UnidenVoice over cloud
Dashboard
Numbers
SMS
Users
Agent Studio
Transcriptions
Activity
Marketplace
Billing
Agents
New agent
Reception
Answers the main line, routes to the right person, takes a message if nobody picks up.
On a call nowAllie, after hours
Takes the line from 5pm. Triages emergencies, books everything else into the calendar.
5pm to 8amBookings
Books, moves and cancels appointments straight into the shared calendar, then texts a confirmation.
Calendar connectedQuote chaser
Rings every quote that has sat unanswered for five days and asks if they have any questions.
Outbound campaignAccounts
Handles invoice and payment questions from the debtors list, escalates anything in dispute.
Knowledge, 12 filesNew enquiry
Qualifies web and 1300 enquiries, captures budget and timing, books the sales call.
On a call now
How you build one
Four things make an agent, and you control all of them
Personality is how it sounds. Knowledge is what it knows. Skills are the jobs it does. Tools are the things it can actually go and do. Change any of them and the agent updates on the next call.
Give it a voice your customers would recognise
Write the personality in plain English. Warm and unhurried for a clinic, quick and practical for a trade, precise for accounts. Pick the voice, set what it should never say, and test it on the phone before it takes a real call.
- Natural Australian voices, no robotic phone tree
- Handles interruptions and people changing their mind
- Version history, so you can roll back a change
Allie
After hours reception for Harbour Plumbing. Triages emergencies and books everything else.
Warm, calm and unhurried. Australian. Speak plainly and keep answers short. Never quote a price for a job you have not seen. If the caller sounds distressed, slow down and offer the emergency line.
Warm
Practical
Patient
Formal
Upbeat
It answers from your documents, not from the internet
Upload the price list, the service area, the warranty terms, the FAQ sheet, the staff directory. PDF, Word, text, markdown or CSV. The agent reads them and answers from them, so what it tells a customer is what you actually charge and actually do.
- Update a price list and the agent is current on the next call
- If the answer is not in your documents, it says so and takes a message
- Nothing is shared with other customers, ever
Price list 2026.pdfCall out, hourly rates, after hours loading
IndexedService areas.csv38 suburbs, travel surcharge rules
IndexedWarranty and terms.docxWhat is covered and for how long
IndexedCommon questions.md41 answers the office repeats every week
Just added4 sources indexed, 86 percent of last month's questions answered without a human.
One agent, several jobs
Skills are the separate jobs an agent knows how to do, each with its own instructions and its own rules. Inbound skills answer your lines. Outbound skills work a list on a schedule, with retry limits and daily call caps you set.
- Reception by day, quote follow ups every afternoon
- Each skill versioned, so you can test one without touching the rest
- Outcome fields defined per skill and emailed or posted to your system
Inbound, after hours receptionTriage, book, message. v6
ActiveInbound, booking changesMove or cancel an existing job. v3
ActiveOutbound, quote follow upWeekdays 2pm to 4pm, 2 retries
RunningOutbound, service remindersAnnual safety check, 60 day window
PausedTools are what turn a conversation into work done
An agent without tools can only talk. Connect the calendar and it books. Connect transfer and it puts the caller through to the right person. Connect messaging and it texts the confirmation. Connect a webhook and the outcome lands in your CRM before the caller has hung up.
- Connect a tool once, use it across every agent
- Warm transfer to a person, with the context already spoken
- More tools added through the Marketplace, at no extra cost
CalendarCheck availability and book the job
ConnectedTransfer callPut the caller through to a team or extension
ConnectedSend SMSConfirmations and reminders from your number
ConnectedLeave messageName, number and message by email
ConnectedWebhookPost the outcome into your CRM or job system
Connected
Activity and transcriptions
Every call written up before you have finished your coffee
The portal logs every AI call with the recording, the full transcript, a plain English summary and the outcome fields you asked for. Filter by agent, by date or by result, and export the lot to CSV.
Calls handled0This week
Talk time0Not your team's
Jobs booked0Straight to calendar
Handled end to end0No human needed
| Date | Agent | Skill | Number | Duration | Outcome |
|---|---|---|---|---|---|
| Today, 19:42 | Allie, after hours | After hours reception | 0412 231 477 | 2:18 | Booked, Thu 9:40am |
| Today, 18:55 | Allie, after hours | After hours reception | 0403 228 224 | 1:04 | Message taken |
| Today, 17:12 | Reception | Main line | 0466 564 255 | 0:48 | Transferred to Dave |
| Today, 15:30 | Quote chaser | Quote follow up | 0404 450 194 | 3:21 | Quote accepted |
| Today, 14:06 | Bookings | Booking changes | 0402 708 130 | 1:37 | Moved to Friday |
| Today, 11:18 | New enquiry | Qualify and book | 0410 113 692 | 4:02 | Sales call booked |
Transcript, 19:42
Allie: Good evening, you have reached Harbour Plumbing. This is Allie. How can I help?
Caller: Hi, my hot water system has packed it in. Can someone come out?
Allie: Sorry to hear that. Is there water coming out anywhere, or has it just gone cold?
AI summary and outcome
New booking for a hot water replacement quote at 14 Renwick Street, Marrickville. Customer Sam Whitfield. Not urgent, no leak, unit around 12 years old.
Job type: Hot water Urgency: Standard
Booked: Thu 9:40am SMS sent: Yes
Where it pays for itself
One booking a week covers it
At $49 a week, the agent has paid for itself the first time it catches a job you would otherwise have missed. Everything after that is upside.
Trades and services
The phone rings while you are under a sink or up a ladder. The agent triages the emergency, books the rest and texts the customer the time.
"We stopped losing the after hours calls. That was the whole business case."
Dental, medical and allied health
Bookings, reschedules, reminders and general questions handled with a calm voice, while clinical questions go straight to a practitioner.
Front desk stops answering the phone mid consult.
Real estate and property
Enquiries qualified out of hours, inspection times given, maintenance requests logged and routed to the right property manager.
Every Saturday enquiry captured, not just the ones you got to.
Retail and hospitality
Trading hours, stock questions, table bookings and takeaway orders answered without pulling someone off the floor at the busiest time.
Nobody leaves the counter to answer the phone.
Professional services
New client enquiries qualified and booked into the right person's diary, with conflicts and budget captured before the first meeting.
Partners stop fielding enquiries that were never a fit.
Outbound work you never get to
Quote follow ups, service reminders, review requests and reactivation calls, worked through a list every afternoon without anyone dreading it.
The follow up list finally gets called.
Pricing
One weekly price. As many agents as you can think of jobs for.
No per agent licence, no per seat AI add on and no minimum term. Build one agent or fifteen, the price does not change.
Uniden Voice AI
Everything you need to run AI on your phones
$49 per week, from. No contract.
Sits on top of your Uniden Voice service. Cancel any time, keep your numbers.
- Unlimited AI agents
- Agent Studio builder portal
- AI training for your team
- Unlimited skills, inbound and outbound
- Knowledge uploads, indexed automatically
- Tools, transfers, SMS and webhooks
- Transcripts, summaries and outcome capture
- Activity reporting and CSV export
Talk time is billed separately
AI call minutes are charged by the minute on top of the weekly price, and call bundles bring that rate down as you use more.
Buy a bundle in the portal any time. Current rates are shown before you confirm.
We build the first one with you
Training is included. We sit down with you, work out the jobs worth handing over, and build and test the first agent together before it takes a real call.
Most businesses are live the same day.
Straight answers
What businesses ask before they switch an agent on
Will it sound like a robot?
No. It speaks naturally, handles interruptions, and copes with people changing their mind mid sentence. You set the tone yourself and you can ring it and listen before a customer ever does. Most callers treat it as a normal conversation, and you can have it say up front that they are speaking with an assistant if you prefer.
What happens when it cannot answer something?
You decide. It can transfer to a person, take a message, offer a call back, or send an SMS with a link. It will not invent an answer. If the question is outside the knowledge you gave it, it says so and follows your fallback rule.
Do I have to replace my phone system?
If you are already on Uniden Voice, you point a number, a queue or a time condition at the agent and you are done. If you are with another provider, we port your numbers across first. Either way you keep the number your customers already know.
How long does it take to get one working?
A first agent takes about ten minutes in Agent Studio. Getting it genuinely good, with your price list, your service area and your booking rules loaded in, usually takes an afternoon. Training is included in the weekly price and we do that part with you.
Can it make calls, not just answer them?
Yes. Outbound skills work a contact list on the schedule you set, with retry rules and a daily call cap. Quote follow ups, service reminders, review requests and reactivation calls are the usual ones. Every outbound call is logged and transcribed the same way.
Where does my data live?
Uniden Voice runs on Australian infrastructure and your knowledge files, recordings and transcripts belong to your account. They are never shared with another customer and are not used to train anyone else's agent.
What does it actually cost me in a month?
The weekly price from $49 covers unlimited agents, the builder portal and training. On top of that you pay for the minutes your agents spend talking, and a bundle reduces that rate. There is no contract, so if it is not earning its keep you turn it off.
Get started
Your next missed call could be answered instead
Unlimited AI agents, the builder portal and training from $49 a week. Set one up with us, listen to it work, and keep it only if it earns its place.
From $49 per week no contract, keep your numbers