AI agents are a feature. Your phone system is the platform.
AI receptionist apps answer the phone, then hand the call back to a system they do not control. Uniden Voice puts AI Agents inside a complete business phone system, with desk phones, desktop and mobile apps, queues, IVR and ring groups, so the AI and your team work the same call.
AI Agents built inDesk phones and appsQueues, IVR and ring groupsAustralian supportNo contract
Follow one calllive
AI-only service, bolted onto your phones bolted on
📞Caller
🏢Your telco
↪Call divert
🤖AI app
❓Back to a person?
The AI answers, then has nowhere to send the callerextra hops
Uniden Voice, AI built into the phone system native
📞Caller
✦Uniden Voice AI + PBX
👥Right person
Answered, handled, handed to a human in one systemone hop
Ten AI-only services, one question: where does the call go next?
Each of these services does something well. None of them is a phone system. Pick one to see exactly where the join shows.
SAI receptionist for trades, AU
vs Sophiie
A capable AI receptionist and office manager for trades. You forward your number to it, and your team still needs phones.
See the comparisonHAI receptionist, AU
vs Hello22
An AI receptionist you forward calls to. Its own terms say it is not a phone service, and you supply the phones.
See the comparisonVManaged AI phone agent, AU
vs Valory AI
A done for you AI phone agent with clear pricing. Underneath: Twilio, OpenAI and ElevenLabs, and a forwarded number.
See the comparisonAAI receptionist and dialler, AU
vs AiDial
An Australian AI receptionist with a strong compliance story, priced per call, on a new number you forward to.
See the comparisonJAI receptionist for trades, AU
vs Johnni.ai
An affordable AI receptionist for tradies with warm transfer included. You still point call forwarding at it from another phone service.
See the comparisonFAI consultancy, Melbourne
vs FlowWorks
A Melbourne consultancy that builds a custom AI receptionist for you. You still need a phone system for it to sit on.
See the comparisonOBusiness app add-on, AU
vs OneBookPlus
A bookings and invoicing platform with an AI Receptionist add-on. You divert your line to it, but it is not your phone system.
See the comparisonAAI answering, Sydney
vs AI Answering Service
A low cost AI that answers your missed calls and emails you a summary. Nothing more is meant to happen on the call.
See the comparisonSVoice AI platform, Germany
vs Synthflow
An enterprise voice AI platform that plugs into a PBX you already run, priced from US$30,000 a year.
See the comparisonBDeveloper voice API, USA
vs Bland AI
A developer API for building voice agents, billed per minute in US dollars. You write the flows and bring the telephony.
See the comparisonTwelve reasons a phone system with native AI beats an AI agent bolted onto one
One number, no forwarding chain
Calls land on your Uniden Voice number and the AI answers there. No divert from your telco to a second supplier, no extra hop, no caller ID lost along the way.
Transfers that reach a person
The agent transfers into a team, queue or extension on the same system, warm, with the context spoken. Not a fresh outbound call to someone's mobile.
Routing decides when AI answers
Point a time condition, an IVR option or a queue overflow at the agent. AI takes after hours and the overflow while your team keeps the calls they want.
Your team is on the same system
Desk phones, the Desktop App and the Mobile App all share one call log, so staff see the AI's recording, transcript and summary where they already work.
One bill, one support line
Phones, numbers, AI and integrations come from one Australian provider. When something is wrong there is one number to call and no finger pointing.
Priced for small business
Unlimited AI agents from $49 a week on top of your phone plan. Talk time by the minute, bundles to bring it down, and no contract.
A real phone service underneath
Uniden Voice is a business phone carrier service with number porting, 1300 and 1800 numbers, caller ID control and emergency calling support. An AI-only app is not a phone company.
SMS from your business number
The agent and your staff text from the same business numbers, filtered by line, so confirmations and replies come from the number customers know.
Outbound from your own caller ID
AI campaigns ring quote follow ups and reminders from your numbers, with retry rules and daily caps, logged next to every human call.
Every call in one history
Human and AI calls share one set of recordings, reports, wallboards and exports. No stitching two dashboards together to see what happened.
Integrations work for people and AI
CRM click to call and screen pop for staff, webhooks and outcome fields for the agent, all through one Marketplace in the same portal.
Nothing breaks when a supplier changes
No divert rule to maintain at one company and an AI account at another. Change your hours, your team or your agent in one portal and every piece follows.
system for calls, AI, apps, SMS and routing
a week, from, for unlimited AI agents
phone system features included
lock-in contracts, keep your numbers
What each AI-only service leaves you to buy elsewhere
| Service | Is a phone system | Staff apps and handsets | Queues, IVR, ring groups | Transfer to your team | How calls arrive | Uniden Voice |
|---|---|---|---|---|---|---|
| Sophiie | ✕No | ✕No | ✕No | ~Out to staff numbers | ~Forward to theirs | ✓All included |
| Hello22 | ✕No, per its terms | ✕No | ✕No | ~Urgent calls only | ~Forward to theirs | ✓All included |
| Valory AI | ✕No | ✕No | ✕No | ~Where appropriate | ~Forward to theirs | ✓All included |
| AiDial | ✕No | ✕No | ✕No | ~Out to your phones | ~Forward to a 2nd number | ✓All included |
| Johnni.ai | ✕No | ✕No | ✕No | ✓Warm, out to your phones | ~Forward to theirs | ✓All included |
| FlowWorks | ✕No | ✕No | ✕No | ~To a mobile | ~Not published | ✓All included |
| OneBookPlus | ✕No | ✕No | ✕No | ~Takeover from your phone | ~Divert to theirs | ✓All included |
| AI Answering Service | ✕No | ✕No | ✕No | ✕Not published | ~Forward to theirs | ✓All included |
| Synthflow | ✕No | ✕No | ~Via your PBX | ~SIP to your PBX | ~Via Twilio or SIP | ✓All included |
| Bland AI | ✕No | ✕No | ✕No | ~Billed transfer legs | ~Via SIP | ✓All included |
Summary of each provider's public website, 28 September 2026. "Not published" means we could not find it documented. See each comparison page for detail and sources.
AI receptionist or AI phone system: common questions
What is the difference between an AI receptionist and an AI phone system?
An AI receptionist is an app that answers calls forwarded to it, usually on a second number, then emails a summary or transfers out to a mobile. An AI phone system, like Uniden Voice, is the business phone system itself with AI Agents built in, so the AI answers on your own numbers and can route callers to real teams, queues and extensions.
Why is native AI better than connecting an AI agent to my phone system?
Every connection is a hop, a supplier and a failure point. With native AI there is no call divert to maintain, transfers go straight to the right team with context, routing decides which calls the AI takes, and human and AI calls share one call log, one bill and one support line.
Can the Uniden Voice AI Agent answer only some calls?
Yes. Point a time condition, an IVR option or a queue overflow at the agent. A common setup is AI after hours and when the queue is full, with your team taking everything else.
How much do Uniden Voice AI Agents cost?
From $49 a week for unlimited AI agents, the Agent Studio builder and training, on top of your Uniden Voice phone plan. AI talk time is billed by the minute, and call bundles reduce the rate. There is no contract.
Do I have to change my number?
No. We port your existing numbers to Uniden Voice free, so customers keep calling the number they know and the AI answers it natively.
Where is my data kept?
Uniden Voice runs on Australian infrastructure. Your knowledge files, recordings and transcripts belong to your account, are never shared with another customer and are not used to train anyone else's agent.
Get the AI and the phone system in one.
Unlimited AI Agents on a complete Australian business phone system, from $49 a week. Book a demo or sign up online in minutes.
1300 881 662 ·
More comparisons
Competitor details were checked against each provider's public website on 28 September 2026 and may have changed since. Prices are as published, in the currency shown. Product names are trademarks of their owners and are used here for comparison only.