"Not a phone carriage service." We are.
Hello22 is an Australian AI receptionist that answers calls you forward to it. Its own terms say it is not a phone carriage service and that you supply the equipment, connectivity and numbers. Uniden Voice supplies all of that, with AI Agents built in.
AI Agents built inDesk phones and appsQueues, IVR and ring groupsAustralian supportNo contract
Follow one calllive
Hello22, via call forwarding forwarded
📞Caller
🏢Your telco
↪Call divert
🤖Hello22 AI
❓Back to a person?
Urgent calls transfer out. Everything else is a summaryextra hops
Uniden Voice, AI built into the phone system native
📞Caller
✦Uniden Voice AI + PBX
👥Right person
Answered, handled, handed to a human in one systemone hop
Hello22 is easy to start with
Hello22 covers a wide range of industries, offers free setup, a flat monthly price and no lock-in contract, and sends SMS and email summaries after each call. It can transfer urgent calls to your staff. For a business that only wants calls covered, that is simple.
Wide industry coverage
Free setup, no lock-in contract
SMS and email call summaries
Transfers urgent calls to staff
By its own terms, it is not your phone service
Hello22's terms say customers must provide, at their own cost, the equipment, connectivity and numbers. So you still need a phone system for it to answer.
01
📜
Not a carriage or emergency service
Hello22's terms state it is "not a phone carriage service, not an emergency service". Uniden Voice is a business phone service, with numbers, porting and emergency calling support.
02
🎙
A disclosure you cannot remove
Per its terms, every call opens with an AI and call recording announcement that cannot be removed. In Uniden Voice you decide how the agent introduces itself.
03
🌐
Offshore processing possible
Its privacy policy says providers may store or process information outside Australia, using unnamed third party AI providers. Uniden Voice runs on Australian infrastructure.
An AI agent needs a phone system underneath it. You can buy two, or one.
Hello22 answers what you forward to it and asks you to bring the rest. Uniden Voice brings the rest.
Hello22 + a phone system
AI receptionist, you supply the phones
- Forward your existing number to it
- You supply equipment, connectivity and numbers
- Not a carriage or emergency service, per its terms
- Transfers urgent calls out to staff
- Mandatory AI and recording announcement
- No published price on its site
Uniden Voice
One platform, AI native
- AI Agents answer on your own numbers, no divert
- Warm transfer into a team, queue or extension
- Time conditions, IVR and queue overflow decide when AI answers
- Uniden desk phones, Desktop App and Mobile App for staff
- SMS, recordings and AI summaries in one call log
- One Australian provider, one bill, no contract
What happens when the caller needs a real person?
This is where AI-only services show the join. An AI agent that lives inside your phone system puts the caller straight through to the right team, on the same system.
Hello22 AI only
Hi, my invoice looks wrong. Can I talk to someone?
This call is recorded and I am an AI. I can take a message for the team.
Can you just put me through?
↪ Non urgent: summary by SMS and email
Sorry, I'll make sure they get your message.
✕ No queue or ring group to put the caller into
Uniden Voice AI Agent native
Hi, my invoice looks wrong. Can I talk to someone?
Of course. I'll put you through to our accounts team now and let them know it's about your invoice.
✓ Transfer to Accounts ring group
✓ Warm handover, context spoken first
Perfect, thanks.
✓ Recording, transcript and summary in the call log
Uniden Voice vs Hello22, line by line
| What you need | Hello22 | Uniden Voice |
|---|---|---|
| What it is | ✕AI receptionist, not a carriage service | ✓Cloud phone system with AI Agents built in |
| Phone equipment and numbers | ✕You supply them, per its terms | ✓Included: numbers, handsets, apps |
| How calls reach the AI | ~Forward your number to it | ✓Native, on your own numbers |
| Published price | ✕Not published | ✓From $49 a week, unlimited agents |
| Queues, ring groups, IVR | ✕Not offered | ✓Included |
| Transfer to your team | ~Urgent calls to staff | ✓Warm transfer to a team, queue or extension |
| Call opening | ~Fixed AI and recording announcement | ✓Your wording, your choice |
| Data processing | ~May be outside Australia | ✓Australian infrastructure |
Hello22 details from hello22.ai how it works, FAQ, terms and privacy pages, checked 28 September 2026.
system for calls, AI, apps, SMS and routing
a week, from, for unlimited AI agents
phone system features included
lock-in contracts, keep your numbers
An AI plan, a phone bill, and minutes that do not roll over
Hello22 does not publish its price. Its terms bill minutes over your allowance in arrears, and the phone service is yours to supply.
Hello22 route: what you end up paying for
Hello22 flat monthly plannot published
Minutes over allowancebilled in arrears
Your phone service, equipment and numbersseparate
Staff softphones and handsetsseparate
Unused minutesdo not roll over
Suppliers to manage2+
Uniden Voice: one account
Cloud phone system, 50+ features, desktop and mobile appsper user
AI Agents: unlimited agents, Agent Studio, trainingfrom $49/wk
AI talk time, reduced with call bundlesper minute
Number porting and setupfree
Lock-in contractnone
Suppliers to manage1
Six reasons AI belongs inside the phone system
One number, no forwarding chain
Calls land on your Uniden Voice number and the AI answers there. No divert from your telco to a second supplier, no extra hop, no caller ID lost along the way.
Transfers that reach a person
The agent transfers into a team, queue or extension on the same system, warm, with the context spoken. Not a fresh outbound call to someone's mobile.
Routing decides when AI answers
Point a time condition, an IVR option or a queue overflow at the agent. AI takes after hours and the overflow while your team keeps the calls they want.
Your team is on the same system
Desk phones, the Desktop App and the Mobile App all share one call log, so staff see the AI's recording, transcript and summary where they already work.
One bill, one support line
Phones, numbers, AI and integrations come from one Australian provider. When something is wrong there is one number to call and no finger pointing.
Priced for small business
Unlimited AI agents from $49 a week on top of your phone plan. Talk time by the minute, bundles to bring it down, and no contract.
Uniden Voice vs Hello22: common questions
Is Hello22 a phone system?
No. Hello22's terms describe it as not a phone carriage service and not an emergency service, and say customers supply the equipment, connectivity and numbers at their own cost. It answers calls you forward to it. Uniden Voice is a business phone system with AI Agents built in.
Does Hello22 record every call?
According to its terms, every call opens with an AI and call recording announcement that cannot be removed, and the service is not suitable if you do not want calls recorded. With Uniden Voice you control the agent's greeting and your recording settings.
Where does Hello22 process data?
Its privacy policy says it engages providers that may store or process information outside Australia and that parts of the service run on third party AI providers. Uniden Voice runs on Australian infrastructure.
How much do Uniden Voice AI Agents cost?
From $49 a week for unlimited agents, Agent Studio and training, on top of your phone plan. AI talk time is billed by the minute, bundles bring the rate down, and there is no contract.
Bring nothing. We supply the phone system.
Numbers, handsets, apps, routing and unlimited AI Agents from one Australian provider. Book a demo or sign up online.
1300 881 662 ·
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Competitor details were checked against each provider's public website on 28 September 2026 and may have changed since. Prices are as published, in the currency shown. Product names are trademarks of their owners and are used here for comparison only.