A managed AI agent, on somebody else's phone line.
Valory is an Australian done for you AI phone agent. Its team builds and tunes the call flow, and your business number forwards to a Valory number. Uniden Voice gives you the phone system, the apps and unlimited AI Agents you can change yourself.
AI Agents built inDesk phones and appsQueues, IVR and ring groupsAustralian supportNo contract
Follow one calllive
Valory, via call forwarding forwarded
📞Caller
🏢Your telco
↪Call divert
🤖Valory AI
❓Back to a person?
Live transfer "where appropriate", out to your phonesextra hops
Uniden Voice, AI built into the phone system native
📞Caller
✦Uniden Voice AI + PBX
👥Right person
Answered, handled, handed to a human in one systemone hop
Valory is transparent and hands on
Valory publishes clear pricing, runs month to month with a 30 day guarantee, and its team designs, tests and tunes your call flow. Its privacy documentation is unusually thorough. If you want someone else to run the AI for you, it is a tidy service.
Clear published pricing
Done for you design and tuning
Month to month, 30 day guarantee
Detailed Australian privacy documentation
A tidy service, bolted onto your line
Valory includes an Australian number that your business number forwards to. Your team's phones, apps and routing are still a separate supplier.
01
🧾
Setup, minutes, then overage
Plans run from $149 a month for 100 minutes to $499 for 700, with voice overage from $0.90 to $0.50 a minute, setup from $990, and outbound a $99 add-on on the lower plans.
02
🔗
US platforms underneath
Valory's privacy policy lists US sub processors including Twilio, OpenAI and ElevenLabs. Uniden Voice runs the phone system and the AI on Australian infrastructure.
03
☎
Relies on third party carriers
Its terms say it relies on third party telephony carriers and is not intended for emergency use. Uniden Voice is the phone provider, with emergency calling support.
An AI agent needs a phone system underneath it. You can buy two, or one.
Valory builds a good agent and connects it to your line. Uniden Voice is the line, the team and the agent in one place.
Valory AI + a phone system
Managed AI agent plus your phone provider
- From $149/mo for 100 minutes, setup from $990
- Forward your number to a Valory number
- Twilio, OpenAI, ElevenLabs as sub processors
- Live transfer to staff where appropriate
- No desk phones, staff apps or queues
- Changes go through their team
Uniden Voice
One platform, AI native
- AI Agents answer on your own numbers, no divert
- Warm transfer into a team, queue or extension
- Time conditions, IVR and queue overflow decide when AI answers
- Uniden desk phones, Desktop App and Mobile App for staff
- SMS, recordings and AI summaries in one call log
- One Australian provider, one bill, no contract
What happens when the caller needs a real person?
This is where AI-only services show the join. An AI agent that lives inside your phone system puts the caller straight through to the right team, on the same system.
Valory AI AI only
Hi, my invoice looks wrong. Can I talk to someone?
I'll see if someone is available to take your call.
Can you just put me through?
↪ Transfer out through a third party carrier
Sorry, I'll make sure they get your message.
✕ No view of who in the team is free
Uniden Voice AI Agent native
Hi, my invoice looks wrong. Can I talk to someone?
Of course. I'll put you through to our accounts team now and let them know it's about your invoice.
✓ Transfer to Accounts ring group
✓ Warm handover, context spoken first
Perfect, thanks.
✓ Recording, transcript and summary in the call log
Uniden Voice vs Valory AI, line by line
| What you need | Valory AI | Uniden Voice |
|---|---|---|
| What it is | ✕Managed AI phone agent | ✓Cloud phone system with AI Agents built in |
| Price | ~$149 to $499/mo + setup from $990 | ✓From $49 a week, free setup and training |
| Included minutes | ~100 to 700, then $0.90 to $0.50/min | ✓Talk time by the minute, bundles lower it |
| How calls reach the AI | ~Forward your number to theirs | ✓Native, on your own numbers |
| Desk phones and staff apps | ✕Not offered | ✓Uniden handsets, Desktop and Mobile App |
| Queues, ring groups, IVR | ✕Not offered | ✓Included |
| Change the agent yourself | ~Done for you by their team | ✓Agent Studio, self service, or we help |
| Underlying providers | ~Twilio, OpenAI, ElevenLabs (US) | ✓One Australian provider |
Valory details from valory.com.au pricing, terms and privacy policy (section 8), checked 28 September 2026. GST treatment not stated on the pricing page.
system for calls, AI, apps, SMS and routing
a week, from, for unlimited AI agents
phone system features included
lock-in contracts, keep your numbers
Setup, plan, overage, add ons, and a phone bill
Valory is upfront about each line. The phone system for your team is still one more.
Valory AI route: what you end up paying for
Setupfrom $990
Plan, 100 to 700 minutes$149 to $499/mo
Voice overage$0.50 to $0.90/min
Outbound add on (Intro, Core)$99/mo
Your phone system, handsets and staff appsseparate
Suppliers to manage2
Uniden Voice: one account
Cloud phone system, 50+ features, desktop and mobile appsper user
AI Agents: unlimited agents, Agent Studio, trainingfrom $49/wk
AI talk time, reduced with call bundlesper minute
Number porting and setupfree
Lock-in contractnone
Suppliers to manage1
Six reasons AI belongs inside the phone system
One number, no forwarding chain
Calls land on your Uniden Voice number and the AI answers there. No divert from your telco to a second supplier, no extra hop, no caller ID lost along the way.
Transfers that reach a person
The agent transfers into a team, queue or extension on the same system, warm, with the context spoken. Not a fresh outbound call to someone's mobile.
Routing decides when AI answers
Point a time condition, an IVR option or a queue overflow at the agent. AI takes after hours and the overflow while your team keeps the calls they want.
Your team is on the same system
Desk phones, the Desktop App and the Mobile App all share one call log, so staff see the AI's recording, transcript and summary where they already work.
One bill, one support line
Phones, numbers, AI and integrations come from one Australian provider. When something is wrong there is one number to call and no finger pointing.
Priced for small business
Unlimited AI agents from $49 a week on top of your phone plan. Talk time by the minute, bundles to bring it down, and no contract.
Uniden Voice vs Valory AI: common questions
Is Valory AI a phone system?
No. Valory is a managed AI phone agent. It includes one or two Australian numbers that your business number forwards to, and it relies on third party telephony carriers. It does not supply desk phones, staff apps, extensions or queues. Uniden Voice is the phone system with AI Agents built in.
What does Valory AI cost?
As published, Valory plans range from $149 a month for 100 minutes to $499 a month for 700 minutes, with Enterprise from $1,299, voice overage between $0.90 and $0.30 a minute, and setup from $990. Uniden Voice AI Agents are from $49 a week for unlimited agents, with free setup and training.
Does Valory use OpenAI and Twilio?
Valory's privacy policy lists US based sub processors including Twilio, OpenAI, ElevenLabs, AWS, Vercel and Sentry, while stating data is primarily hosted in Australia. Uniden Voice runs on Australian infrastructure as one provider.
Can I change my Uniden Voice agent myself?
Yes. Agent Studio lets you edit the personality, knowledge, skills and tools any time, with version history and rollback. Training is included, and we build the first agent with you.
One provider for the phones and the AI.
No forwarding, no US stack of sub processors, no setup fee. Unlimited AI Agents from $49 a week. Book a demo or sign up online.
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Competitor details were checked against each provider's public website on 28 September 2026 and may have changed since. Prices are as published, in the currency shown. Product names are trademarks of their owners and are used here for comparison only.