Industries / Contractors
Uniden Voice for Contractors
Every ring is a decision: stop work, or lose the next job.
You are the estimator, the crew, the accounts department and the switchboard. The phone does not care which hat you are wearing. It rings while you are under a sink, and the person on the other end has two more numbers to try.
Answers 24/7Genuine Australian voicesKeep your mobile numberSole trader to 50 crew
Every job day
Your work dayWed 10:22am
Under a sink, water off, hands wetTwenty minutes from being able to answer.On the tools
New job enquiry, urgent leakReady to book today at full rate.07s14s22s31sMissed
Existing client asking about FridayWill ring the next number if nobody picks up.04s10s18s26sMissed
One job finished. Two jobs gone elsewhere.
The maths nobody does
The cheapest employee you will ever hire is the one who answers the phone
A contractor's biggest cost is not tools or fuel. It is the work that walked because there was nobody free to say yes. You cannot see it on any invoice, which is exactly why it never gets fixed.
1Urgent work goes to whoever answers. A blocked drain or a dead hot water service is bought in the first sixty seconds. Second place gets nothing.
2Your best callers ring during work hours. Which is precisely when you are least able to pick up. The phone is busiest when you are busiest.
3Quoting at night is not a business model. Evenings disappear into callbacks that should have been handled at the time, half of which have already gone cold.
UNIDEN VOICE · LOST WORK DOCKET
Illustrative only. Put your own numbers in.
Calls per week55
Answered by you31
Rang out or hung up24
Share of those who were
a genuine jobx 0.45
Real enquiries lost per week11
Your average job value$480
LOST PER WEEK$5,280
LOST PER YEAR$274,560
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
Halve every assumption and it still pays for itself many times over.
The arithmetic is the point, not our example.
Halve every assumption and it still pays for itself many times over.
Six things every contractor says out loud
You have said at least four of these this month
These are not phone problems. They are the structural problem of being very good at a trade and also being the only person who can answer a phone.
01
Stopping work costs more than the call
Down tools, wash hands, find the phone, lose your place. Do that six times a day and you have lost most of an hour and all of your rhythm, for calls that were mostly price shoppers.
The agent screens and qualifies, so you only get interrupted for real work.
02
Your mobile is your business number
Which means it rings at 9pm on a Sunday, it rings while you are at your kid's game, and there is no way to turn the business off without turning your phone off.
A proper business number with hours, so after hours calls reach the agent, not you.
03
You are quoting from memory
The details of a job come from a call you half heard on a roof. By the time you write the quote, the specifics have become approximate, and approximate quotes lose money.
Recording and transcript on every call, so the brief is exact.
04
Nobody covers for you
Take a week off and the business stops answering. Get sick and the phone becomes a list of people you have disappointed.
The agent keeps answering and booking while you are away.
05
Callbacks are a second unpaid job
Every missed call becomes a task, and every task becomes a game of phone tag with someone who is also at work.
Most enquiries get finished on the first call, so there is nothing to chase.
06
You cannot tell which advertising works
You spend on listings and local ads and have no idea how many calls each one produced, because the calls that matter never got answered.
Every call logged and summarised, so you can see what your spend actually buys.
Watch one of them get saved
7:20pm. You are at dinner. The job gets booked.
This is the call that used to ring out. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your business.
It sounds like it is from here. Genuine Australian voices, not a call centre accent and not a robot reading a script.
It knows your rates and your area. Call out fees, service area, what you cover, and what you would rather refer on.
It books straight into your diary. Not a message. An actual time slot, confirmed by SMS while the caller is still on the line.
It knows what is urgent. A burst pipe gets your mobile. A quote for next month gets a booking and a good night's sleep.
Uniden Voice AI Agent Live on line 100:44
AgentGood evening, thanks for calling. What can I help you with tonight?
CallerMy hot water has gone. Is there anyone who can come out tomorrow?
AgentI can get you booked in. Whereabouts are you, and is it electric or gas?
CallerRyde, and it is electric. There is no water coming through hot at all.
AgentRyde is well inside our area. I have a slot between eight and ten tomorrow morning. The call out is ninety five dollars and that comes off the job if you go ahead.
CallerThat is fine, book it in. Name is Priya.
AgentBooked, Priya. I have texted you the window, the call out fee and the technician's name so you know who is coming.
What happened while your phone was in your jacket
- Job booked into tomorrow's first slot, not just a message taken
- Call out fee disclosed and accepted up front
- Confirmation SMS sent from your business number
- Job, address and fault summary in your system before breakfast
One number, no more juggling
A phone system that knows you are on the tools
Publish one number. Behind it, urgent work finds you, everything else gets handled, and after hours stops being your problem.
Live call being routedOverflow and after hours to the AI agent
Trading peaks
Your busiest weeks are your worst answering weeks
Contract work arrives in waves. A cold snap, a wet fortnight, the fortnight before Christmas. Demand spikes and you are already booked out, which is when calls stop being answered entirely.
The AI agent does not care how busy your week is. It answers everything, books what fits, and puts the rest on a waiting list you can actually work through, instead of a voicemail box you dread opening.
Inbound enquiries across a contracting yearshape, not scale
What you can realistically answer Overflow the AI agent picks up
Illustrative shape based on a typical Australian trade calendar. Your own curve depends on your trade and your region.
It plugs into what you already run
Your phone should know who is calling before you do
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call arrives with a customer and a job history attached rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open job appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a customer straight from the record in your job management or accounting system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
A phone brand that has been in Australian work vehicles since 1966
Plenty of platforms will sell you AI. Very few are Australian, and almost none have spent sixty years making the kit that trades actually rely on.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Desk, pocket and back office
The EVOC2 desk handset where you want something solid to grab, plus real Uniden apps for Windows, Mac, Linux, iOS and Android. Same number, whether you are at a desk or under a house.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions contractors ask us first
Can it actually book jobs, or just take messages?
It books. The agent can hold real slots in your diary, quote your standard call out and rates, and confirm by SMS while the caller is still on the phone. A booked job is worth an enormous amount more than a message.
Where a job genuinely needs your judgement, the agent gathers the detail and flags it, so the callback is short and informed rather than a fishing expedition.
Will it stop my phone ringing after hours?
Yes, on your terms. You set what counts as urgent. A burst pipe or a dead switchboard can still reach your mobile at 11pm, while a quote enquiry gets booked politely for Tuesday.
Most contractors tell us this is the part that changes their life more than the extra work it wins.
What happens when the AI cannot help?
It hands over, and you decide where. Disputes, safety issues and anything on a live job can go straight through to a person, to a specific queue, or to a manager's mobile.
The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.
I am a sole trader. Is this overkill?
It is the opposite. A sole trader has the worst version of this problem, because there is literally nobody else to pick up. Plans start at a single user and the AI agent does not need a second seat.
You also get a business phone identity rather than a personal mobile, which changes how larger clients treat you.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your ute, your business cards and your online listings and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never lose a day of enquiries.
Now You're Talking
Next week, stop choosing between the job and the phone
Book fifteen minutes. Tell us how calls reach you today, and we will show you the version where you finish the job and still win the next one.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com