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Carlingford Dental Surgery · multi-device calling for a dental practice Every call rings the whole team, and everyone can see who answered.

Carlingford Dental Surgery is a modern practice in Carlingford, NSW. On Uniden Voice, patient calls ring on the team's desk phones and mobiles, including staff who are overseas, and everyone can see when a call has already been handled.

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The front of Carlingford Dental Surgery in Carlingford, NSW

Carlingford Dental and Uniden Voice at a glance

The challenge

A small front desk can't always reach the phone, and nobody could tell whether a patient's call had already been handled.

The solution

A ring-all call flow sends each call to every desk phone and the mobile app at once, with handled status and patient names on every call.

The outcome

The team can see who has dealt with each call, and the front desk stays focused on the patients in the chair.

About Carlingford Dental Surgery

A dental practice that invests in its technology. Carlingford Dental Surgery has just finished a major upgrade: a new network, CCTV and access control with video intercoms, CBCT imaging, a new dental chair with in-chair entertainment, and fully integrated clinical systems.

Steven Du and the team believe patients get better care when the practice runs on reliable infrastructure as well as skilled clinicians. Their phones are held to the same standard as the clinical equipment.

The practice runs Uniden Voice on its desk phones and the mobile app, with every call logged against the patient's name. See how it works for other healthcare and dental practices.

Reliable infrastructure, not just skilled clinicians.

Carlingford Dental Surgery logo
  • BusinessCarlingford Dental Surgery
  • IndustryDental
  • LocationsCarlingford, NSW
  • Websitecarlingforddental.com.au
  • ApproachModern, fully integrated dentistry
  • UsesMulti-device calling, call log, name matching

The phone problems Steven wanted gone

In his words: “As a small practice, every missed call is a missed patient, lost revenue, and, most importantly, delayed treatment.”

BeforeMissed calls

A small team can't always be at the front desk when the phone rings.

With Uniden VoiceCalls ring on every device

Desk phones and mobiles ring together, even for staff who are overseas.

BeforePatients called back twice, or not at all

There was no way to see whether someone had already dealt with a call.

With Uniden VoiceHandled status for everyone

The moment a call is answered, every other device shows it as handled.

BeforeNot knowing who is calling

Staff had to ask and look the patient up before they could help.

With Uniden VoicePatient names on calls

Incoming and outgoing calls are matched to patient names and kept in a clear call log.

What happens when a patient calls

  1. A patient callsEvery desk phone and mobile rings at once, including staff overseas.
  2. The first person to answer takes itEvery other device switches to handled, so nobody calls the patient back twice.
  3. The call is loggedIt's saved against the patient's name in the call log.

Animated example. Names and numbers are made up.

“
By streamlining our front-desk communications, Uniden Voice lets us stay focused on the patients in the chair instead of chasing the phone.
Steven DuCarlingford Dental Surgery
Steven Du of Carlingford Dental Surgery

Read the next customer story

The Shuriken Advisory Group team in front of the Shuriken logoAllied Health advisoryShuriken Advisory GroupOne connected team across Sydney, home and overseas.Read the story →An Imperial Realtor Group team member on the Uniden desk phoneReal estateImperial Realtor GroupSales calls to sales, rentals to property management.Read the story →Marie-Claire Coco in her Maroubra health-food storeHealth food retailCoco's Wealth of HealthWhen every enquiry and phone order matters.Read the story →

Be like Carlingford Dental. Upgrade to a smarter phone today.

Ring every phone at once, see who has answered, and see the patient's name before you pick up. Book a free demo and we'll show you how it would work in your practice.

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