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Carlingford Dental Surgery logo Customer story · Dental

Every call rings the whole team, and everyone can see who answered.

Carlingford Dental Surgery is a modern practice in Carlingford, NSW. On Uniden Voice, patient calls ring on the team's desk phones and mobiles, including staff who are overseas, and everyone can see when a call has already been handled.

Rings on every device Shows who answered Patient name on screen
Book a demo →See how it works
The front of Carlingford Dental Surgery in Carlingford, NSW
Incoming · J. TaylorPatient name matched
✓ Handled by Front desk
Meet Carlingford Dental Surgery

A dental practice that invests in its technology

Carlingford Dental Surgery has just finished a major upgrade: a new network, CCTV and access control with video intercoms, CBCT imaging, a new dental chair with in-chair entertainment, and fully integrated clinical systems.

Steven Du and the team believe patients get better care when the practice runs on reliable infrastructure as well as skilled clinicians. Their phones are held to the same standard as the clinical equipment.

Reliable infrastructure, not just skilled clinicians.

Carlingford Dental Surgery logo
  • PracticeCarlingford Dental Surgery
  • LocationCarlingford, NSW
  • ApproachModern, fully integrated dentistry
  • UsesMulti-device calling, call log, name matching
carlingforddental.com.au
Before and after

The phone problems Steven wanted gone

In his words: “As a small practice, every missed call is a missed patient, lost revenue, and, most importantly, delayed treatment.”

BeforeMissed calls

A small team can't always be at the front desk when the phone rings.

With Uniden VoiceCalls ring on every device

Desk phones and mobiles ring together, even for staff who are overseas.

BeforePatients called back twice, or not at all

There was no way to see whether someone had already dealt with a call.

With Uniden VoiceHandled status for everyone

The moment a call is answered, every other device shows it as handled.

BeforeNot knowing who is calling

Staff had to ask and look the patient up before they could help.

With Uniden VoicePatient names on calls

Incoming and outgoing calls are matched to patient names and kept in a clear call log.

How it works

What happens when a patient calls

  1. A patient callsEvery desk phone and mobile rings at once, including staff overseas.
  2. The first person to answer takes itEvery other device switches to handled, so nobody calls the patient back twice.
  3. The call is loggedIt's saved against the patient's name in the call log.

Animated example. Names and numbers are made up.

“
By streamlining our front-desk communications, Uniden Voice lets us stay focused on the patients in the chair instead of chasing the phone.
Steven DuCarlingford Dental Surgery
Steven Du of Carlingford Dental Surgery
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Ring every phone at once, see who has answered, and see the patient's name before you pick up. Book a free demo and we'll show you how it would work in your practice.

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