Sophiie answers the call. We run the whole phone system.
Sophiie is an Australian AI receptionist and office manager for trades that answers the calls you forward to it. Uniden Voice is the business phone system itself, with AI Agents built in, so the AI, your team, your desk phones and your apps all work the same call.
AI Agents built inDesk phones and appsQueues, IVR and ring groupsAustralian supportNo contract
Follow one calllive
Sophiie, via call forwarding forwarded
📞Caller
🏢Your telco
↪Call divert
🤖Sophiie AI
❓Back to a person?
Transfers back out to phones Sophiie does not runextra hops
Uniden Voice, AI built into the phone system native
📞Caller
✦Uniden Voice AI + PBX
👥Right person
Answered, handled, handed to a human in one systemone hop
Sophiie is a strong product for trades
Sophiie goes well past answering: quoting, invoicing, scheduling, dispatch, a web chatbot and email replies, with integrations into ServiceM8, simPRO, Xero and QuickBooks. It supports warm and cold transfers and has a big trades following. Credit where it is due.
Broad back office features for trades
ServiceM8, simPRO, Xero and QuickBooks
Warm and cold transfers to staff
Australian business, strong Google rating
A receptionist on top of your phones, not the phones
Sophiie goes live by forwarding your number to it. The handsets, the softphones, the extensions and the routing still have to come from a phone provider.
01
↪
Forward your number to it
Sophiie's own setup is "forward your number". That is a divert at your telco, a second supplier on every call, and one more rule to maintain when hours or staff change.
02
📱
Its app is not a phone
Sophiie's mobile app is for jobs and notifications, not a softphone. Your staff still need a phone system and apps to make and take calls.
03
🏷
No published price
Sophiie's pricing page redirects to its home page. Uniden Voice publishes AI Agents from $49 a week, unlimited agents, no contract.
An AI agent needs a phone system underneath it. You can buy two, or one.
Sophiie transfers callers out to phones it does not run. Uniden Voice runs the phones, the routing and the AI as one system.
Sophiie + a phone system
AI receptionist plus a separate phone service
- Forward your number to Sophiie
- Warm and cold transfers out to staff numbers
- Mobile app is job management, not a softphone
- Markets "the end of press 1", no IVR menus
- No desk phones, extensions or queues
- Pricing not published on its site
Uniden Voice
One platform, AI native
- AI Agents answer on your own numbers, no divert
- Warm transfer into a team, queue or extension
- Time conditions, IVR and queue overflow decide when AI answers
- Uniden desk phones, Desktop App and Mobile App for staff
- SMS, recordings and AI summaries in one call log
- One Australian provider, one bill, no contract
What happens when the caller needs a real person?
This is where AI-only services show the join. An AI agent that lives inside your phone system puts the caller straight through to the right team, on the same system.
Sophiie AI only
Hi, my invoice looks wrong. Can I talk to someone?
I can transfer you to the office. One moment.
Can you just put me through?
↪ Transfer back out to your phone provider
Sorry, I'll make sure they get your message.
✕ No presence, queue or ring group to see who is free
Uniden Voice AI Agent native
Hi, my invoice looks wrong. Can I talk to someone?
Of course. I'll put you through to our accounts team now and let them know it's about your invoice.
✓ Transfer to Accounts ring group
✓ Warm handover, context spoken first
Perfect, thanks.
✓ Recording, transcript and summary in the call log
Uniden Voice vs Sophiie, line by line
| What you need | Sophiie | Uniden Voice |
|---|---|---|
| What it is | ✕AI receptionist and office manager | ✓Cloud phone system with AI Agents built in |
| How calls reach the AI | ~Forward your number to Sophiie | ✓Native, on your own numbers |
| Published price | ✕Not published | ✓From $49 a week, unlimited agents |
| Desk phones and staff softphones | ✕Not offered, app is job management | ✓Uniden handsets, Desktop and Mobile App |
| Queues, ring groups, IVR | ✕Not offered | ✓Included, and you choose when AI answers |
| Transfer to your team | ~Warm or cold, out to staff numbers | ✓Warm transfer to a team, queue or extension |
| Number porting, 1300 and 1800 | ✕Not published | ✓Free porting, all number types |
| Data hosting location | ~Not stated in privacy policy | ✓Australian infrastructure |
Sophiie details from sophiie.ai solution, app, compare and privacy pages, checked 28 September 2026.
system for calls, AI, apps, SMS and routing
a week, from, for unlimited AI agents
phone system features included
lock-in contracts, keep your numbers
An AI subscription, a phone bill, and a divert in between
Sophiie does not publish its price. Whatever it is, the phone system your team uses is a second supplier on top.
Sophiie route: what you end up paying for
Sophiie subscriptionnot published
Your phone system and numbersseparate
Handsets and staff softphonesseparate
Call forwarding to Sophiieyour telco
Two support lines when calls go wrongboth
Suppliers to manage2+
Uniden Voice: one account
Cloud phone system, 50+ features, desktop and mobile appsper user
AI Agents: unlimited agents, Agent Studio, trainingfrom $49/wk
AI talk time, reduced with call bundlesper minute
Number porting and setupfree
Lock-in contractnone
Suppliers to manage1
Six reasons AI belongs inside the phone system
One number, no forwarding chain
Calls land on your Uniden Voice number and the AI answers there. No divert from your telco to a second supplier, no extra hop, no caller ID lost along the way.
Transfers that reach a person
The agent transfers into a team, queue or extension on the same system, warm, with the context spoken. Not a fresh outbound call to someone's mobile.
Routing decides when AI answers
Point a time condition, an IVR option or a queue overflow at the agent. AI takes after hours and the overflow while your team keeps the calls they want.
Your team is on the same system
Desk phones, the Desktop App and the Mobile App all share one call log, so staff see the AI's recording, transcript and summary where they already work.
One bill, one support line
Phones, numbers, AI and integrations come from one Australian provider. When something is wrong there is one number to call and no finger pointing.
Priced for small business
Unlimited AI agents from $49 a week on top of your phone plan. Talk time by the minute, bundles to bring it down, and no contract.
Uniden Voice vs Sophiie: common questions
Is Sophiie a business phone system?
No. Sophiie is an AI receptionist and office manager that answers calls you forward to it. Its mobile app handles jobs and notifications rather than calls, and it does not publish handsets, extensions, ring groups or queues. Uniden Voice is the phone system with AI Agents built in.
How much does Sophiie cost compared with Uniden Voice?
Sophiie does not publish pricing on its website; its pricing page redirects to the home page. Uniden Voice AI Agents are from $49 a week for unlimited agents on top of your phone plan, with AI talk time billed by the minute and no contract.
Can Uniden Voice AI book jobs for a trade business?
Yes. Inbound AI skills have a booking calendar, can send an SMS confirmation from your business number, and post outcome fields to your job system or CRM by webhook. CRM click to call and screen pop are in the Marketplace.
Do I need to forward my number to use Uniden Voice AI?
No. We port your number to Uniden Voice free and the AI answers it natively. Time conditions, IVR options and queue overflow decide which calls go to the AI and which ring your team.
Get the receptionist and the phone system.
AI Agents that answer, book and warm transfer inside the phone system your team already uses. Book a demo or sign up online.
1300 881 662 ·
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Competitor details were checked against each provider's public website on 28 September 2026 and may have changed since. Prices are as published, in the currency shown. Product names are trademarks of their owners and are used here for comparison only.