Point your calls at Johnni, or own the whole call.
Johnni.ai is a Brisbane AI receptionist for trades and services. It gives you a local number and you point call forwarding at it. Uniden Voice is the business phone system itself, so the AI answers your own numbers and hands callers to your team without leaving the system.
AI Agents built inDesk phones and appsQueues, IVR and ring groupsAustralian supportNo contract
Follow one calllive
Johnni.ai, via call forwarding forwarded
📞Caller
🏢Your telco
↪Call divert
🤖Johnni AI
❓Back to a person?
Warm transfer out to your phones, billed on both sidesextra hops
Uniden Voice, AI built into the phone system native
📞Caller
✦Uniden Voice AI + PBX
👥Right person
Answered, handled, handed to a human in one systemone hop
Johnni.ai is affordable and tradie friendly
Johnni.ai has a low entry price, warm transfer on every plan, no setup fee and no lock-in, integrations with ServiceM8, simPRO, ServiceTitan, HubSpot, Pipedrive and Zoho, and a portal where you can edit your own settings. It lets you choose all calls, overflow, after hours or missed calls only.
Low entry price, no setup fee
Warm transfer included on all plans
ServiceM8, simPRO, ServiceTitan and CRMs
Choose overflow, after hours or missed calls
Flexible forwarding is still forwarding
Every Johnni.ai option starts with pointing call forwarding at its number. Your handsets, your team softphones and your queues come from another provider.
01
⏱
Minutes, then per minute
Plans run from $44 a month for 60 minutes (annual, ex GST) to $809 for 1,500, then $0.50 to $0.35 a minute. SMS is $50 a month extra, and the outbound caller is a $750 add on.
02
↪
Routing lives at your telco
Overflow, after hours and missed call options all depend on forwarding rules at your phone provider. In Uniden Voice, time conditions, IVR and queue overflow are in the same portal as the agent.
03
🌏
Data in AU, US and EU
Johnni.ai's privacy policy says data is stored on servers in Australia and also the United States and the EU. Uniden Voice runs on Australian infrastructure.
An AI agent needs a phone system underneath it. You can buy two, or one.
Johnni.ai is a good receptionist behind a forwarding rule. Uniden Voice puts the rule, the receptionist and the team in one system.
Johnni.ai + a phone system
AI receptionist plus your phone provider
- From $44/mo for 60 minutes, then per minute
- Point call forwarding at its local number
- Overflow and after hours set at your telco
- Warm transfer out to your phones
- Records AI handled calls only
- SMS +$50/mo, outbound caller $750
Uniden Voice
One platform, AI native
- AI Agents answer on your own numbers, no divert
- Warm transfer into a team, queue or extension
- Time conditions, IVR and queue overflow decide when AI answers
- Uniden desk phones, Desktop App and Mobile App for staff
- SMS, recordings and AI summaries in one call log
- One Australian provider, one bill, no contract
What happens when the caller needs a real person?
This is where AI-only services show the join. An AI agent that lives inside your phone system puts the caller straight through to the right team, on the same system.
Johnni.ai AI only
Hi, my invoice looks wrong. Can I talk to someone?
No worries, I'll warm transfer you to the office now.
Can you just put me through?
↪ New call out to your phone provider
Sorry, I'll make sure they get your message.
✕ Staff call not recorded or summarised by the AI
Uniden Voice AI Agent native
Hi, my invoice looks wrong. Can I talk to someone?
Of course. I'll put you through to our accounts team now and let them know it's about your invoice.
✓ Transfer to Accounts ring group
✓ Warm handover, context spoken first
Perfect, thanks.
✓ Recording, transcript and summary in the call log
Uniden Voice vs Johnni.ai, line by line
| What you need | Johnni.ai | Uniden Voice |
|---|---|---|
| What it is | ✕AI receptionist for trades | ✓Cloud phone system with AI Agents built in |
| Price | ✓$44 to $809/mo (annual, ex GST) | ✓From $49 a week, unlimited agents |
| Beyond the allowance | ~$0.50 to $0.35 a minute | ✓Talk time by the minute, bundles lower it |
| How calls reach the AI | ~Forward to its local number | ✓Native, on your own numbers |
| When the AI answers | ~Set by forwarding rules at your telco | ✓Time conditions, IVR, queue overflow |
| Desk phones and staff apps | ✕Not offered | ✓Uniden handsets, Desktop and Mobile App |
| Recording and summaries | ~AI handled calls only | ✓Human and AI calls, one call log |
| Data location | ~AU, plus US and EU servers | ✓Australian infrastructure |
Johnni.ai details from johnni.ai pricing (AUD ex GST, annual billing rates) and privacy policy, checked 28 September 2026.
system for calls, AI, apps, SMS and routing
a week, from, for unlimited AI agents
phone system features included
lock-in contracts, keep your numbers
A low start, then minutes, add ons and a phone bill
Johnni.ai is good value for what it does. The phone system and the staff side are still extra.
Johnni.ai route: what you end up paying for
Plan, 60 to 1,500 minutes$44 to $809/mo
Minutes past the allowance$0.35 to $0.50/min
SMS add on$50/mo
Outbound caller add on$750 once
Your phone system, handsets and staff appsseparate
Suppliers to manage2
Uniden Voice: one account
Cloud phone system, 50+ features, desktop and mobile appsper user
AI Agents: unlimited agents, Agent Studio, trainingfrom $49/wk
AI talk time, reduced with call bundlesper minute
Number porting and setupfree
Lock-in contractnone
Suppliers to manage1
Six reasons AI belongs inside the phone system
One number, no forwarding chain
Calls land on your Uniden Voice number and the AI answers there. No divert from your telco to a second supplier, no extra hop, no caller ID lost along the way.
Transfers that reach a person
The agent transfers into a team, queue or extension on the same system, warm, with the context spoken. Not a fresh outbound call to someone's mobile.
Routing decides when AI answers
Point a time condition, an IVR option or a queue overflow at the agent. AI takes after hours and the overflow while your team keeps the calls they want.
Your team is on the same system
Desk phones, the Desktop App and the Mobile App all share one call log, so staff see the AI's recording, transcript and summary where they already work.
One bill, one support line
Phones, numbers, AI and integrations come from one Australian provider. When something is wrong there is one number to call and no finger pointing.
Priced for small business
Unlimited AI agents from $49 a week on top of your phone plan. Talk time by the minute, bundles to bring it down, and no contract.
Uniden Voice vs Johnni.ai: common questions
Is Johnni.ai a business phone system?
No. Johnni.ai is an AI receptionist. It gives you a local number and you point call forwarding at it for all calls, overflow, after hours or missed calls. It does not supply desk phones, staff softphones, extensions or queues. Uniden Voice is the phone system with AI Agents built in.
How much does Johnni.ai cost?
As published, Johnni.ai plans run from $44 a month for 60 minutes to $809 a month for 1,500 minutes on annual billing, ex GST, with $0.50 to $0.35 a minute after that, SMS at $50 a month and an outbound caller add on of $750. Uniden Voice AI Agents are from $49 a week for unlimited agents.
Can Uniden Voice AI take only overflow or after hours calls?
Yes, and it is set in the same portal as the agent. Point a time condition, an IVR option or a queue overflow at the agent, with no forwarding rules at another provider to keep in sync.
Does Uniden Voice record staff calls too?
Yes. Call recording and AI summaries work across your team's calls as well as the agent's, so every conversation sits in one call log with one set of reports.
Give the AI a phone system of its own.
Routing, apps, desk phones and unlimited AI Agents from one Australian provider. Book a demo or sign up online.
1300 881 662 ·
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Competitor details were checked against each provider's public website on 28 September 2026 and may have changed since. Prices are as published, in the currency shown. Product names are trademarks of their owners and are used here for comparison only.