Industries / Landlords
Uniden Voice for Landlords
A tenant with no hot water is ringing you at 9pm.
Property investment is meant to be passive. Then a hot water service fails on a Sunday, and suddenly you are a 24 hour maintenance switchboard with a day job.
Answers 24/7Genuine Australian voicesKeep your numberOne property or a portfolio
Every weekend
Your propertiesSun 9:05pm
At home, with your familyNot on duty, and not a maintenance company.Off duty
Tenant with no hot waterWill escalate if nobody answers.12s26s41s56sMissed
Prospective tenant about a vacancyVacancy costs you weekly rent.05s12s20s28sMissed
One evening protected. One tenant angry, one week of vacancy added.
The bit nobody counts
Vacancy is the only thing more expensive than maintenance
Every week a property sits empty is a week of rent you never recover. Enquiries about vacancies arrive by phone, in the evening, and go to whoever answered first.
1Vacancy costs run continuously. A property empty for two extra weeks because nobody answered enquiry calls is pure loss.
2Unanswered maintenance becomes a bigger repair. A leak reported on Sunday and actioned on Wednesday costs a great deal more than the same leak actioned on Sunday.
3Tenant relationships determine renewals. A tenant who cannot reach anybody does not renew, and turnover is the most expensive event in property investment.
UNIDEN VOICE · VACANCY LEDGER
Illustrative only. Put your own numbers in.
Calls per week across the portfolio40
Answered by you17
Rang out23
Share of those who were
a vacancy enquiryx 0.40
Enquiry and maintenance calls missed per week9
Weekly rent per property$620
EXTRA VACANCY COST$1,240
PER YEAR, TWO EXTRA VACANT WEEKS$1,240 each time
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
Add the cost of deferred maintenance and it is worse again.
The arithmetic is the point, not our example.
Add the cost of deferred maintenance and it is worse again.
Six things every landlord says out loud
You have said at least four of these this month
These are not phone problems. They are the reason property investment stops feeling passive.
01
You are the after hours maintenance line
Your personal mobile is the emergency contact for every property you own, at every hour.
The agent answers, triages and dispatches according to your rules.
02
Not every emergency is an emergency
A burst pipe and a dripping tap both get reported at 10pm with the same urgency in the tenant's voice.
The agent triages by your definitions, and only wakes you for the real ones.
03
Vacancy enquiries arrive in the evening
People look for rentals after work and ring immediately. If nobody answers, they inspect somewhere else.
Enquiries answered and inspections booked at any hour.
04
You have a day job
Your properties ring during meetings, and you cannot take them without explaining yourself to an employer.
Nothing routine ever reaches you during the day.
05
Nothing is documented
Maintenance reported verbally, agreed verbally, and then disputed at the end of a lease.
Every call recorded, transcribed and summarised against the property.
06
Multiple properties multiply everything
Three or four properties and you have no idea which tenant is calling about which address.
Calls arrive tagged to the property and the tenant.
Watch one of them get handled
9:10pm on a Sunday. Triaged without waking you.
This is the call that used to ring your personal mobile. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your properties.
It sounds like it is from here. Genuine Australian voices, calm and clear, not a call centre accent.
It knows your properties and your rules. Addresses, tenants, your preferred tradespeople and what counts as urgent.
It triages properly. A burst pipe gets your mobile. A dripping tap gets logged for Monday.
It documents everything. Which matters at the end of a lease more than anyone expects.
Uniden Voice AI Agent Live on line 100:47
AgentGood evening, you have reached the property line. How can I help?
TenantThere is no hot water at all at 14 Marlow Street. It has been off since this afternoon.
AgentThanks for letting us know. Is there any water leaking, or any smell of gas?
TenantNo leaking, no smell. It is just cold water.
AgentGood, that means it is not an emergency but it is a priority. I have logged it against 14 Marlow Street and I am sending it to the plumber we use for that property, requesting attendance tomorrow morning.
TenantThank you. I work until three though.
AgentNoted, I have recorded that access is easier after three. You will get a text confirming the time once the plumber responds.
What happened on a Sunday night
- Tenant answered immediately instead of ringing out
- Safety questions asked first, then triaged as priority rather than emergency
- Logged against the correct property and sent to your preferred plumber
- Access constraints captured, and nobody had to wake you
One number, every property
A dripping tap and a burst pipe should not get the same response
Publish one number. Behind it, emergencies reach you or your tradesperson, routine maintenance is logged, and vacancy enquiries get booked in for an inspection.
Live call being routedOverflow and after hours to the AI agent
Demand peaks
Storms and lease cycles both arrive without warning
Maintenance calls cluster around storms and cold snaps, and vacancy enquiries cluster around lease cycles. Neither waits for a convenient moment, and both arrive outside business hours.
An AI agent covers all of it. Emergencies triaged properly, routine work logged, and vacancy enquiries booked into inspections at whatever hour they arrive.
Inbound calls across a property yearshape, not scale
What you can realistically answer Overflow the AI agent picks up
Illustrative shape based on typical Australian storm seasons. Your own curve depends on your properties.
It plugs into what you already run
Your phone should know which property is calling
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call arrives with the tenant, the property and its maintenance history attached rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open maintenance job appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a tenant straight from the record in your property or accounting system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
An Australian platform so property investment feels passive again
Plenty of platforms will sell you AI. Very few are Australian owned, hosted and supported, and almost none come from a brand Australians have known since 1966.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Desk, pocket and back office
The EVOC2 desk handset where you want something solid to grab, plus real Uniden apps for Windows, Mac, Linux, iOS and Android. Same number, whether you are at a desk or away from the property.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions landlords ask us first
Can it decide what is an emergency?
It applies your definitions, which is better than a tenant's assessment at 10pm. You decide what counts: no water, no power, gas smell, flooding, a security issue. Those reach you or your trade immediately.
Everything else gets logged with full detail for the next business day. The agent always asks the safety questions first, whatever the tenant led with.
Can it send jobs straight to my tradespeople?
Yes. You nominate a preferred trade per property or per job type, and the agent can dispatch the request with the address, the fault and the tenant's access constraints already captured.
That is usually the difference between a repair happening Monday morning and a repair happening Thursday.
I only have two properties. Is this overkill?
Plans start at a single user, so the cost is modest. The question is really what two extra vacant weeks or one deferred repair costs you, because both are usually more than a year of the phone system.
It also gives you back your evenings, which most landlords value more than they expect to.
What happens when the AI cannot help?
It hands over, and you decide where. Rent disputes, lease negotiations and anything a tenant is upset about can go straight through to a person, to a specific queue, or to a manager's mobile.
The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your existing contact number for tenants and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never trade a day without a phone.
Now You're Talking
Stop being the 24 hour maintenance line
Book fifteen minutes. Tell us how tenant calls reach you today, and we will show you the version where your Sunday evenings belong to you.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com