Industries / Printing
Uniden Voice for Printing
Half your calls are "is it ready yet". The other half are actually worth money.
A print business runs on deadlines that customers care about intensely. So they ring. About artwork, about proofs, about stock, and above all about whether the job is ready, while your operators are trying to keep a press running.
Answers 24/7Genuine Australian voicesKeep your numberTrade or retail print
Every deadline day
Your floorThu 2:40pm
Operator mid make readyA press that stops costs more than the call.Running
New job enquiry, urgent event signageNeeds it by Friday, ready to pay a rush fee.07s15s23s32sMissed
Customer chasing a proof, third timeGetting annoyed with every ring.04s10s18s26sMissed
One job pressed. One order lost, one customer annoyed.
The bit nobody counts
Rush jobs go to whoever picks up first
Print has the shortest decision window of almost any trade. Somebody who needs signage by Friday is not leaving a voicemail on Wednesday, they are ringing until someone answers.
1Urgent print is bought in minutes. The customer with an event on Saturday will pay a premium and will not wait for a callback.
2Status chasing crowds out selling. Your line is clogged with people asking about jobs already sold, which means new jobs cannot get through.
3Artwork questions block production. A job sitting in prepress waiting on one answer is a press slot you cannot fill.
UNIDEN VOICE · LOST ORDERS DOCKET
Illustrative only. Put your own numbers in.
Calls per week130
Answered by a human82
Rang out or hung up48
Share of those who were
a genuine new orderx 0.30
Genuine new orders lost per week14
Average order value$620
LOST PER WEEK$8,680
LOST PER YEAR$451,360
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
The status calls you remove are worth almost as much as the orders you win.
The arithmetic is the point, not our example.
The status calls you remove are worth almost as much as the orders you win.
Six things every printer says out loud
You have said at least four of these this month
These are not phone problems. They are what happens when your customers care about a deadline more than anything else in their week.
01
"Is it ready yet" is most of your call volume
The same question, from the same customers, several times per job. It is the least valuable call in the building and the most common.
Answered instantly from job status, or pushed out by SMS before they ring.
02
Presses cannot be interrupted
A make ready that stops halfway is wasted stock and wasted time. Answering the phone on the floor is genuinely expensive.
Most calls never reach the floor at all.
03
Artwork queries need the right person
A bleed question, a colour question and a stock question all go to different people, and reception cannot tell them apart.
The agent triages and routes to prepress, production or sales.
04
Rush work is your best margin and easiest to lose
Premium priced urgent jobs are exactly the ones that go to whoever answers on the first ring.
Rush enquiries answered 24/7 and flagged as priority.
05
Trade and retail customers need different handling
A reseller who knows exactly what they want and a walk in who does not should not get the same conversation.
Separate queues and greetings for trade and retail.
06
Reorders never get asked for
You know who reorders business cards every eight months. Nobody has time to ring them.
Outbound AI agents can make reorder calls and take the order.
Watch one of them get saved
6:15pm. The press has stopped. The rush job has not.
This is the call that used to ring out. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your business.
It sounds like it is from here. Genuine Australian voices, not a call centre accent and not a robot reading a script.
It knows your products and lead times. What you print, on what stock, how fast, and what a rush actually costs.
It answers job status without a human. Which removes the single most common call in your business.
It gets artwork to the right desk. Prepress questions reach prepress, not a sales counter.
Uniden Voice AI Agent Live on line 100:48
AgentGood evening, thanks for calling. The floor has finished for the day, but I can get this moving. What do you need printed?
CallerI need pull up banners for a trade show. Two of them, and the show is Saturday.
AgentThat is a rush, but it is doable. Do you have print ready artwork, or does it need setting up?
CallerI have a PDF, but I am not sure about the bleed.
AgentNo problem. If you send it to the address I am about to text you, prepress will check it first thing and come back to you before ten. For two banners on a Saturday deadline there is a rush loading, which I will include in the quote.
CallerThat works. It is Sam at Northline.
AgentThanks Sam. I have texted you the upload link, the quote including the rush, and the cut off time to hit Saturday.
What happened after the floor shut down
- Rush order captured with the real deadline attached
- Artwork upload link sent, and prepress queued to check it first thing
- Rush loading quoted and accepted before anyone came in
- Order and transcript in your job system overnight
One number, sorted by call type
Status chasing should never block a new order
Publish one number. Behind it, job status is answered without a human, artwork queries reach prepress, and new orders reach someone who can sell.
Live call being routedOverflow and after hours to the AI agent
Trading peaks
Print demand is a series of other people's deadlines
Your volume is driven by everyone else's calendar. Conference season, end of financial year, the run into Christmas. It arrives in walls, and the walls land when your presses are already committed.
An AI agent absorbs the wall. It answers, quotes rush work at the right loading, removes the status calls, and keeps your best margin jobs from going to whoever happened to be free.
Inbound calls across a print yearshape, not scale
What your counter can realistically answer Overflow the AI agent picks up
Illustrative shape based on a typical Australian print calendar. Your own curve depends on your customer mix.
It plugs into what you already run
Your phone should know which job is calling
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call arrives with the customer, the job and its current status attached rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open job appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a customer straight from the record in your print MIS or job system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
An Australian phone platform for a business built on deadlines
Plenty of platforms will sell you AI. Very few are Australian, and almost none are backed by a brand that has been in Australian hands since 1966.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Desk, pocket and back office
The EVOC2 desk handset where you want something solid to grab, plus real Uniden apps for Windows, Mac, Linux, iOS and Android. Same number, whether you are at a desk or on the floor.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions print businesses ask us first
Can it really answer job status questions?
Where your job system can share status through an integration or an API, yes, and it is transformative because that is your highest volume call. The agent can tell a customer their job is on press, in finishing, or ready for collection, without anyone leaving the floor.
Even without a live connection, the agent can take the enquiry, confirm the job number and get a definite answer back to the customer, which still beats a ringing phone.
Can it price a rush job?
It can apply your rules. If a Saturday deadline on a two day product carries a loading, the agent quotes it that way, every time, including the artwork cut off needed to hit the date.
Anything genuinely unusual gets captured and flagged, so you are quoting from a complete brief rather than a missed call.
What happens when the AI cannot help?
It hands over, and you decide where. Reprints, quality complaints and anything about a job already delivered can go straight through to a person, to a specific queue, or to a manager's mobile.
The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.
We run more than one site. Does it handle that?
That is where it earns its keep. You advertise one number and we route behind it: by site, by time of day, by queue, with overflow so a call at a flat out site rings somewhere quieter instead of ringing out.
Each site can keep its own greeting and its own direct number as well. Reporting rolls up across all of them, so you can finally compare how each one handles its phone.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your quotes, your invoices and years of local listings and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never trade a day without a phone.
Now You're Talking
Stop losing the rush jobs to whoever answered
Book fifteen minutes. Tell us how orders and status calls reach you today, and we will show you the version where the press keeps running and the good work still lands.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com