Industries / Self employed
Uniden Voice for Self employed
You are the sales team, the delivery team and the switchboard.
Working for yourself means every role is yours, and the phone is the role that interrupts all the others. It rings while you are working, and the work is the only thing that pays.
Answers 24/7Genuine Australian voicesKeep your numberBuilt for one
Every working day
Your dayWed 11:30am
Mid job, doing the paid workThe only activity that actually earns.Earning
New customer enquiryReady to buy, ringing out.08s17s27s37sMissed
Supplier confirming an orderNeeds an answer to dispatch.04s11s19s27sMissed
One job done. One customer lost, one order delayed.
The bit nobody counts
Every hat you wear costs you the one that pays
When you are the whole business, time is the only real currency. The phone spends it in small amounts all day, and you never see the bill.
1Answering costs more than the call. Stop, switch context, deal with it, get back in. A three minute call costs fifteen minutes of your day.
2Not answering costs customers. The person who rang wanted to buy something. They will ring somebody else within the minute.
3Nobody covers you, ever. Get sick, take a holiday, and the business simply stops answering the phone.
UNIDEN VOICE · LOST CUSTOMERS LEDGER
Illustrative only. Put your own numbers in.
Calls per week45
Answered by you22
Rang out23
Share of those who were
a genuine customerx 0.40
Genuine enquiries lost per week9
Average sale$390
LOST PER WEEK$3,510
LOST PER YEAR$182,520
Uniden Voice, per weeka fraction of that
Change the two highlighted lines to your own figures.
The arithmetic is the point, not our example.
Halve every assumption and it is still the largest fixable leak you have.
The arithmetic is the point, not our example.
Halve every assumption and it is still the largest fixable leak you have.
Six things every self employed person says out loud
You have said at least four of these this month
These are not phone problems. They are the arithmetic of being the entire business.
01
You cannot do the work and answer the phone
Only one of those two things earns money, and the other one keeps interrupting it.
The agent answers so you can stay in the work.
02
There is no such thing as after hours
Your number is your number. It rings at dinner and on Sunday, and there is no polite way to ignore it.
Real business hours, with the agent covering the rest.
03
Admin happens at night
Quotes, invoices and callbacks all get pushed into your evening, because the day belonged to the work.
Most enquiries get finished on the first call, so there is far less to catch up on.
04
Nobody can cover for you
One week off and the phone stops being answered entirely, and customers assume you have closed.
The agent keeps answering and booking while you are away.
05
You do not know what you are missing
The calls that rang out leave no trace, so the problem is invisible and never gets fixed.
Every call logged and summarised, including the ones you missed.
06
You look smaller than you are
A phone answered from a job site does not inspire confidence in a customer about to spend real money.
A professional greeting, whatever you happen to be doing.
Watch one of them get saved
1:15pm. You are working. The sale still happens.
This is the call that used to interrupt you, or ring out. Here it is being answered by a Uniden Voice AI phone agent, in an Australian accent, from what you told it about your business.
It sounds like it is from here. Genuine Australian voices, not a call centre accent and not a robot reading a script.
It knows your prices and your rules. What you sell, what you charge, your area, and what you would rather not take on.
It closes or books, it does not just log. Which is the difference between a call and a customer.
It gives you hours back. Both by not interrupting you, and by handling the callbacks you used to do at night.
Uniden Voice AI Agent Live on line 100:42
AgentGood afternoon, thanks for calling. What can I help you with?
CallerI saw your listing. Do you do repairs on commercial coffee machines?
AgentWe do. Which make and model is it, and roughly what is happening with it?
CallerA two group La Marzocco. It is not holding pressure.
AgentThat is a service we handle. Whereabouts are you, and is the machine out of action completely?
CallerBrunswick, and yes, it is down. It is a cafe so we need it fast.
AgentUnderstood, I will flag it as urgent. There is a slot tomorrow morning between eight and ten. The call out is one hundred and forty dollars and comes off the repair. Booked, and I have texted you the details.
What happened while you were working
- Enquiry qualified: make, model, fault and location
- Recognised as urgent because the business is losing trade
- Job booked and call out fee disclosed on the call
- Details and transcript in your system without interrupting you
One number, one person, real hours
A front office for a business that is only you
Publish one number. Behind it, new customers get answered and booked, urgent work still reaches you, and the rest waits until you have put the tools down.
Live call being routedOverflow and after hours to the AI agent
Demand peaks
Your busiest weeks are the weeks you answer least
When you are the whole business, demand and capacity are the same thing. The weeks with the most enquiries are the weeks you are most booked, so that is when calls stop being answered.
An AI agent breaks that link. Enquiries get answered and booked regardless of how busy you are, which turns your peak weeks into a waiting list instead of a pile of missed calls.
Inbound calls across your yearshape, not scale
What you can realistically answer Overflow the AI agent picks up
Illustrative shape. Your own curve depends entirely on what you do.
It plugs into what you already run
Your phone should know who is calling before you do
Uniden Voice connects to more than a thousand apps and offers open APIs, so a call arrives with the customer and their history attached rather than just a number.
SalesforceHubSpotXeroZohoMondaySlackGoogle Business ProfileGoogle DriveMicrosoft OneDriveOpen APIs for the rest
01 · ON THE RING
Screen pops before you say hello
The caller's name, their history and their open job appear on the handset or in the app as it rings, so the first thing out of your mouth is their name and not "who am I speaking with".
02 · DURING THE CALL
Click to call from anywhere
Ring a customer straight from the record in your invoicing or job system, without ever typing a number. Fewer wrong numbers, and every call logged against the right file automatically.
03 · AFTER THE CALL
Notes that write themselves
Recording, transcript, AI summary and the next action land in your CRM or your shared drive. Nobody has to remember what was promised on a Friday afternoon.
Why Uniden, and not the other twelve
An Australian platform built for businesses of one
Plenty of platforms will sell you AI. Very few are Australian owned, hosted and supported, and almost none come from a brand Australians have known since 1966.
Onshore, end to end
Designed and built in Australia, hosted in Australian datacentres, and supported by Australians you can actually get on the phone. Your customer conversations do not leave the country.
An accent that lands
The AI answers in a genuine Australian voice. It matters, because a caller who thinks they have reached an offshore call centre hangs up before you get the chance to help them.
Desk, pocket and back office
The EVOC2 desk handset where you want something solid to grab, plus real Uniden apps for Windows, Mac, Linux, iOS and Android. Same number, whether you are at a desk or out on a job.
One provider, one bill
Keep your numbers including 1300 and 1800, and take the NBN connection from us too. Fewer vendors to chase when something goes wrong at the worst possible moment.
Straight answers
The questions self employed people ask us first
Is this really worth it for one person?
You have the most acute version of the problem, because there is nobody else to pick up. Plans start at a single user and the AI agent does not need its own seat.
Most people find the boundary matters as much as the revenue. Your number finally has hours, which means your evenings do too.
Can urgent calls still reach me directly?
Yes, and you define what urgent means. A customer whose equipment is down can ring your mobile at 7pm, while a general price enquiry gets handled by the agent and booked for tomorrow.
You keep control of the interruptions that are worth having.
What happens when I go on holiday?
The business keeps answering. That is often the first time people realise what they had been losing, because previously a week away meant a week of silence and customers assuming you had closed.
The agent keeps taking enquiries and booking work for when you are back.
What happens when the AI cannot help?
It hands over, and you decide where. Anything about a price you have not set, plus complaints can go straight through to a person, to a specific queue, or to a manager's mobile.
The caller is not asked to repeat themselves either. Whoever picks up gets the context the agent already gathered. Outside hours the agent takes the details, sends an SMS confirmation and queues the callback.
Do I have to change my phone number?
No. Number portability is standard, including 1300 and 1800 numbers, so the number on your listings, your invoices and your vehicle signage and on years of Google results stays exactly as it is.
We port it across and plan the cutover around your hours, not ours.
What happens if the internet drops?
Calls keep flowing. The mobile app keeps working over 4G and 5G, so your people can answer on their handsets while a site connection is down, and call flows can be set to divert to mobiles automatically.
You can also take your NBN service from Uniden Voice, so the connection and the phone system are one provider with one support number, instead of two companies each suggesting the problem belongs to the other.
How long does it take to get running?
A single site can be live quickly, because the apps need no hardware and the handsets arrive ready to plug in. The part worth doing properly is the call flow and the AI agent's knowledge of your business, and we build that with you rather than handing you a manual.
Number porting is the one step with an external timeline, so we usually run your new setup alongside the old line until the port completes. You never trade a day without a phone.
Now You're Talking
Do the work. Let something else answer the phone.
Book fifteen minutes. Tell us how calls reach you today, and we will show you the version where you get your evenings and your customers back.
1300 881 662 · info@unidenvoice.com · www.unidenvoice.com