Guides and Articles

Comparing RingCentral, 8x8 and Aircall for Australian business? See how they stack up on local support, data hosting, minimums and AI - plus a fair local alternative.

Contact Centre as a Service gives teams that live on the phone intelligent routing, IVR, AI agents, omnichannel voice/SMS/chat, recording, and real-time analytics as a cloud subscription. Here's why Uniden Voice is the #1 Australian pick, AI included as standard, 100% Australian hosting for sovereignty and call quality, open APIs, trusted hardware, and real 24-hour local support, and how it compares to the overseas platforms.

Why Uniden is a trusted Australian communications brand: the heritage behind cordless phones, UHF CB radios and now Uniden Voice Over Cloud, a 100% Australian-hosted business phone system.

NBN Co has confirmed it will force around 130,000 homes and businesses still on ageing copper onto full fibre, or cut them off. Under the new Targeted Upgrade program, eligible premises get a formal notice and a six-month window, with the first copper disconnections expected from January 2028. Separately, from July 2026 roughly 600,000 more FTTC premises became eligible for free on-demand fibre. Here is the timeline, who is affected, and why a cloud phone system makes the whole switch painless for your business.

3CX ended perpetual licensing, converted keys to annual subscriptions, and raised prices on the small tiers MSPs grew on, while partners still carry the self-hosting and security burden. Here's why IT resellers are moving their 3CX base to Uniden Voice's fully managed, AI-included Australian cloud, plus a step-by-step, zero-downtime migration playbook that keeps every customer's numbers and turns licence renewals into recurring revenue.

Your guide to NBN business phone systems in 2026: what the copper switch-off means, how a cloud phone runs over any NBN connection, bandwidth, porting, and outage failover.

Australia has just enacted what is being called one of the world’s toughest anti-scam regimes. The Scams Prevention Framework places binding legal duties on banks, telcos and digital platforms, backed by civil penalties of up to $50 million per breach, with the sector rules commencing from 1 September 2026. A dedicated Telecommunications Code sits underneath it, and it connects directly to the SMS Sender ID changes already reshaping business texting. Here is what the new rules mean for how your business communicates.

Resell or white-label Australia's AI-included cloud phone system and earn recurring monthly margin on every seat. No telco licence, no hardware inventory, no PBX to build, just the customers you already have and the platform, carriage, and Australian support handled for you. Here's how the Uniden Voice Partner Program works for MSPs, ISPs, and IT providers.

VoIP troubleshooting guide for Australia 2026: fix choppy audio, one-way audio, dropped calls, SIP registration failures, echo, and QoS, plus how managed cloud removes the pain.

The new "Unverified" SMS label is quietly catching thousands of Australian businesses off guard: genuine reminders and confirmations arriving stripped of the business name and dumped into a "probably a scam" thread. As an ACMA-compliant Australian communications provider, Uniden Voice solves this at the root: your texts go out from your own recognised business number, so they are never labelled "Unverified". Here is exactly how it works, and why it beats chasing sender-ID registrations.

Australia switched off its 3G networks in 2024, and the fallout is still shaping business technology in 2026, from EFTPOS and alarms to emergency calling. Here is what broke, the lasting lessons, and why smart businesses moved to software-based cloud phone systems that no network generation can strand.